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Elyse Redl

@elyseredl

Multifaceted dental office manager with 11 years streamlining operations, improving patient satisfaction, and managing practice finances.

United States
Message

What I'm looking for

I’m looking to leverage my 11 years of dental office management to support a growing, reputable practice. I want to streamline operations, improve patient satisfaction, manage finances accurately, and collaborate with a team that values professionalism and compliance.

I’m a multifaceted Dental Office Manager with 11 years of comprehensive experience in client relations, administrative skills, and dental office operations in busy clinical settings. I’m known for maintaining professionalism and respect in every client interaction while keeping daily workflows running smoothly.

Over the last decade-plus, I’ve helped streamline office processes to improve customer satisfaction, including achieving a 4.9 rating on Google through timely, empathetic support. I manage key operations such as accounts receivable, payment processing, reconciliations, and resolving unresolved balances through collections follow-up.

In prior roles, I coordinated appointment scheduling and handled the full billing cycle—submitting claims and pre-determinations with required attachments via Remote Lite, then posting insurance payments and reconciling end-of-day reports. I also provide clear communication of treatment plans and financial options, while maintaining accurate patient records and HIPAA compliance.

Alongside administration, I’ve performed dental hygiene assistant duties including instrument and examination room sterilization, taking digital X-Rays using Dexis, and periodontal charting. I bring a balanced, hands-on approach that connects service excellence with compliance, documentation quality, and dependable reporting to ownership.

Experience

Work history, roles, and key accomplishments

EO
Current

Office Manager

East Coast Roll Off

Jun 2024 - Present (2 years)

Managed accounts receivable by processing payments accurately in QuickBooks and coordinated order entry and weekly delivery schedules to support timely dumpster drop-offs and pick-ups. Improved customer satisfaction, contributing to a 4.9 Google rating, while maintaining professionalism and HR record confidentiality.

GD

Office Manager & Hygiene Assistant

Gold Coast Dental

Oct 2013 - May 2024 (10 years 7 months)

Coordinated appointment scheduling and managed insurance workflows by submitting claims and pre-determinations with proper documentation, reducing rejections. Maintained HIPAA-compliant patient records and performed dental hygiene assistant duties, including sterilization, digital X-rays with Dexis, and periodontal charting.

Education

Degrees, certifications, and relevant coursework

RI

Ridley-Lowell Business & Technical Institute

Medical Administrative Assistant, Medical Administration

2014 - 2016

Grade: GPA: 3.83

Completed a Medical Administrative Assistant program, graduating in June 2016. Maintained a GPA of 3.83.

DC

Dutchess Community College

Business Administration, Business Administration

2012 - 2014

Grade: GPA: 3.74

Studied Business Administration from September 2012 through December 2014. Maintained a GPA of 3.74.

Tech stack

Software and tools used professionally

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