Ann Walker
@annwalker
I improve dental insurance billing, claims follow-up, and revenue cycle operations across multi-office practices.
What I'm looking for
At Kingston Bay Dentistry, I direct financial and administrative operations while submitting electronic claims and following up on outstanding insurance claims. I also negotiate insurance and vendor contracts, build SOPs, and oversee compliance across daily practice operations.
Previously, at Luxesmile and Advanced Dental Management, I managed dental insurance claims, accounts receivable, denied-claim follow-up, payment posting, unassigned credits, and reporting for 14 offices. I've focused on maximizing reimbursement, reducing accounts receivable aging, and maintaining accurate patient and insurance records.
My background also includes practice administration and office management at Pearl Dental Associates, Norton Family Dental, New England Dental Management, and Walpole Dental Associates, where I led teams, managed payroll and purchasing, and supported human resources.
Experience
Work history, roles, and key accomplishments
Director of Operations
Kingston Bay Dentistry
Jan 2024 - Present (2 years 7 months)
Directed all financial and administrative operations, including accounts receivable, accounts payable, purchasing, payroll, financial reporting, physician credentialing, budgeting, cost analysis, human resources, marketing, trend analysis, and forecasting. Negotiated insurance contracts and vendor agreements to optimize reimbursement rates and reduce operational costs.
Manager
Luxesmile
Jan 2022 - Jan 2025 (3 years)
Managed all aspects of practice financial and administrative operations, including accounts receivable, accounts payable, purchasing, payroll, financial reporting, physician credentialing, budget development, cost analysis, human resources, marketing, trend analysis, forecasting, and insurance and vendor contract negotiations. Prepared, submitted, and monitored all dental insurance claims, proacti
Revenue Cycle Department
Advanced Dental Management
Jan 2020 - Jan 2022 (2 years)
Responsible for 14 offices accounts receivables and unassigned credits. Trained new team members with payment posting and unassigned credits, and provided bi-weekly reports to the CEO.
Practice Administrator
Pearl Dental Associates
Jan 2015 - Jan 2020 (5 years)
Developed and implemented strategic plans to enhance dental practice services and patient base. Managed a faculty and staff of 18, including selection, training, evaluation, disciplinary action, complaints, and compensation recommendations.
Office Manager
Norton Family Dental
Jan 2010 - Jan 2015 (5 years)
Followed up with all outstanding insurance claims, ordered office and dental supplies, prepared patient monthly statements, calculated and compiled monthly statistics for the practice, and managed employee payroll including hygiene commission and associates production.
Office Manager
New England Dental Management
Jan 2004 - Jan 2010 (6 years)
Followed up with all outstanding insurance claims, ordered office and dental supplies, prepared patient monthly statements, calculated and compiled monthly statistics for the practice, managed employee payroll including hygiene commission and associates production, maintained team schedules, and managed a team of 12.
Practice Manager
Walpole Dental Associates
Jan 1992 - Jan 2004 (12 years)
Managed team of 50, maintained team schedules, and handled human resources. Also ordered office and dental supplies, prepared patient monthly statements, and calculated and compiled monthly statistics for the practice.
Education
Degrees, certifications, and relevant coursework
Massasoit Community College
Associate of Arts, Business
Earned an Associate's degree with certification in Dental Assisting and a Business Associate's degree.
Mansfield High School
High School Diploma, General Studies
Completed high school education and received a diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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