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Ann Walker

@annwalker

I improve dental insurance billing, claims follow-up, and revenue cycle operations across multi-office practices.

United States
Message

What I'm looking for

I'm seeking an insurance billing position where I can make positive contributions by applying my experience with claims submission, follow-up, accounts receivable, and dental practice operations.

At Kingston Bay Dentistry, I direct financial and administrative operations while submitting electronic claims and following up on outstanding insurance claims. I also negotiate insurance and vendor contracts, build SOPs, and oversee compliance across daily practice operations.

Previously, at Luxesmile and Advanced Dental Management, I managed dental insurance claims, accounts receivable, denied-claim follow-up, payment posting, unassigned credits, and reporting for 14 offices. I've focused on maximizing reimbursement, reducing accounts receivable aging, and maintaining accurate patient and insurance records.

My background also includes practice administration and office management at Pearl Dental Associates, Norton Family Dental, New England Dental Management, and Walpole Dental Associates, where I led teams, managed payroll and purchasing, and supported human resources.

Experience

Work history, roles, and key accomplishments

KD
Current

Director of Operations

Kingston Bay Dentistry

Jan 2024 - Present (2 years 7 months)

Directed all financial and administrative operations, including accounts receivable, accounts payable, purchasing, payroll, financial reporting, physician credentialing, budgeting, cost analysis, human resources, marketing, trend analysis, and forecasting. Negotiated insurance contracts and vendor agreements to optimize reimbursement rates and reduce operational costs.

LU

Manager

Luxesmile

Jan 2022 - Jan 2025 (3 years)

Managed all aspects of practice financial and administrative operations, including accounts receivable, accounts payable, purchasing, payroll, financial reporting, physician credentialing, budget development, cost analysis, human resources, marketing, trend analysis, forecasting, and insurance and vendor contract negotiations. Prepared, submitted, and monitored all dental insurance claims, proacti

PA

Practice Administrator

Pearl Dental Associates

Jan 2015 - Jan 2020 (5 years)

Developed and implemented strategic plans to enhance dental practice services and patient base. Managed a faculty and staff of 18, including selection, training, evaluation, disciplinary action, complaints, and compensation recommendations.

NM

Office Manager

New England Dental Management

Jan 2004 - Jan 2010 (6 years)

Followed up with all outstanding insurance claims, ordered office and dental supplies, prepared patient monthly statements, calculated and compiled monthly statistics for the practice, managed employee payroll including hygiene commission and associates production, maintained team schedules, and managed a team of 12.

Education

Degrees, certifications, and relevant coursework

Massasoit Community College logoMC

Massasoit Community College

Associate of Arts, Business

Earned an Associate's degree with certification in Dental Assisting and a Business Associate's degree.

MS

Mansfield High School

High School Diploma, General Studies

Completed high school education and received a diploma.

Tech stack

Software and tools used professionally

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