Open to opportunities

SURYANSHA CHANDRAKAR

@suryanshachandrakar

Message

Experienced software developer with 4 years of IT experience.

India

Message

What I'm looking for

I am looking for opportunities that allow me to innovate and optimize IT processes in a collaborative environment.

I am a dedicated software developer with over four years of IT experience, specializing in ServiceNow administration and development. My journey has been marked by a commitment to optimizing processes and enhancing user experiences through technology. I have honed my skills in ITSM, JavaScript, and workflow automation, making significant contributions to projects at CGI and Fujitsu.

At CGI, I have been instrumental in managing the ITSM ServiceNow module, where I developed multiple catalog items and configured workflows to streamline operations. My proficiency in using GlideRecord for data management and my ability to create technical documentation have been key to my success. I am passionate about leveraging my expertise to drive efficiency and innovation in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer

Current

CGI

Feb 2024 - Present (1 year 3 months)

Currently working as a Software Engineer at CGI, specializing in ServiceNow administration and development. Responsible for ITSM modules, incident management, and optimizing processes through workflow automation. Skilled in creating and managing updatesets and ensuring data integrity within the CMDB.

ServiceNow ITSM JavaScript SQL Workflow Automation Data Migration Technical Documentation Agile Methodology

Assistant Application Developer

Fujitsu

Mar 2022 - Oct 2023 (1 year 7 months)

Worked as an Assistant Application Developer at Fujitsu, focusing on ServiceNow ITSM. Defined user roles, implemented SLAs, and created technical documentation. Engaged in agile methodology to enhance service delivery and user experience.

ServiceNow ITSM Agile Methodology SLA ACLs Catalog Client Scripts Technical Documentation

Apprentice Trainee

Fujitsu

Mar 2021 - Mar 2022 (1 year)

Served as an Apprentice Trainee at Fujitsu, ensuring the smooth operation of automated infrastructure. Managed service requests and documented interactions within the ServiceNow platform, enhancing user support and application functionality.

ServiceNow User Support Documentation Communication Skills Lifecycle Management