Open to opportunities

Nernika Gangadhar

@nernikagangadhar

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Certified ServiceNow developer with 5 years of hands-on experience.

India

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What I'm looking for

I am seeking opportunities that allow me to leverage my ServiceNow expertise in a collaborative environment, focusing on innovative solutions and continuous learning.

I am a certified system administrator and ServiceNow developer with over five years of experience in designing and implementing ServiceNow technology solutions. My expertise lies in hands-on design and development, where I have successfully managed multi-tier environments using JavaScript, HTML, and XML technologies. I have a strong background in integrating various systems and customizing user interfaces, ensuring seamless user experiences across platforms.

Throughout my career, I have been involved in all phases of ServiceNow development, from requirement analysis to coding, testing, and implementation. My role at Orange Business Services has allowed me to work on significant projects, such as the Unify Desk Project, where I implemented integrations and customized workflows to enhance IT service management. I pride myself on my problem-solving skills and my ability to communicate effectively with clients to understand their needs and deliver tailored solutions.

Experience

Work history, roles, and key accomplishments

Current

System Engineer (ServiceNow)

Current

Orange Business Services PVT LTD

Dec 2021 - Present (3 years 5 months)

As a System Engineer at Orange Business Services, I have been involved in the design and implementation of ServiceNow solutions, focusing on ITSM and CSM projects. My responsibilities include integration with monitoring tools, customizing UI policies, and managing data migration across environments.

ServiceNow JavaScript HTML Business Rules UI Policies Data Migration Integration Workflow Design ACLs

Current

Software Engineer

Current

Orange Business Services

Sep 2023 - Present (1 year 8 months)

In my role as a Software Engineer, I worked on the Unify Desk project, focusing on ITSM and CSM. I implemented integrations, customized user interfaces, and ensured data integrity through effective data migration strategies.

ServiceNow Business Rules UI Policies Integration Security Workflow Automation Incident Management

Consultant ServiceNow

TCS

Jun 2021 - Sep 2021 (3 months)

As a Consultant for TCS, I focused on ServiceNow administration and enhancements for the ITSM module. My role involved customizing UI policies, providing production support, and collaborating with clients to gather requirements.

ServiceNow Incident Management UI Policies Custom Processes Data Migration

Education

Degrees, certifications, and relevant coursework

Sri Vivekananda Degree College Kodumur

Bachelor of Science, Mathematics, Physics, and Computer Science

Earned a Bachelor of Science in Mathematics, Physics, and Computer Science (BSc MPCS). This program provided a solid foundation in mathematical principles, physical sciences, and computer science, equipping me with analytical and problem-solving skills.