KP
Open to opportunities

K S Prashanth

@ksprashanth

Talented ServiceNow Developer with 3.5 years of experience.

India

What I'm looking for

I am looking for a role that fosters innovation and offers opportunities for professional development.

I am a dedicated ServiceNow Developer with over 3.5 years of experience specializing in ITSM and CSM modules. My journey began with an internship at Cognizant Technology Solutions, where I honed my skills in developing custom applications and optimizing workflows. I have a strong foundation in Agile methodologies and have successfully completed certifications as a Certified System Administrator (CSA) and Certified Application Developer (CAD).

Throughout my career, I have worked with leading organizations such as PwC and EY, where I designed end-to-end solutions, developed workflows, and customized ServiceNow portals to enhance user experience. My technical expertise includes ServiceNow ITSM, Service Portal, and various scripting languages, allowing me to create tailored functionalities that meet client needs. I am passionate about leveraging technology to improve processes and am committed to continuous learning and professional growth.

Experience

Work history, roles, and key accomplishments

EG
Current

ServiceNow Developer

EY GDS

Oct 2024 - Present (8 months)

Focused on creating catalog items, order guides, and widgets while implementing persona-based view segregation in ServiceNow.

CS
Current

ServiceNow Developer

Cognizant Technology Solutions

Aug 2021 - Nov 2023 (2 years 3 months)

Served as a System Administrator/Developer, customizing CSM and ITSM modules, coordinating client demos, and enhancing portal functionalities.

PC

ServiceNow Developer

PwC Acceleration Centers

Nov 2023 - Oct 2024 (11 months)

Designed end-to-end solutions in ServiceNow, developing workflows, notifications, and email templates, while configuring virtual agents and catalog items.

UC

ServiceNow Developer

US based refined petroleum products company

Dec 2023 - Jan 2024 (1 month)

Configured UI macros and virtual agents, enhancing the overall functionality of ServiceNow applications.

UC

ServiceNow Developer

US based health insurance company

Nov 2023 - Dec 2023 (1 month)

Created widgets and maintained service portals, focusing on workspace configuration using UI Builder.

SC

ServiceNow Developer

Switzerland based reinsurance company

Jun 2022 - Dec 2022 (6 months)

Worked on inbound actions, events, and notifications, ensuring end-to-end functionality of the service portal and widget creation.

CS

ServiceNow Developer Intern

Cognizant Technology Solutions

Mar 2021 - Jul 2021 (4 months)

Gained hands-on experience in ServiceNow ITSM and CSM modules, focusing on custom applications, scheduled jobs, and business rules. Completed certifications in CSA and CAD.

Education

Degrees, certifications, and relevant coursework

BM

BMS Institute of Technology and Management

Bachelor of Engineering, Engineering

2017 - 2021

Grade: 8.40 CGPA

Completed a Bachelor of Engineering (B.E) with a focus on technology and engineering principles, achieving a CGPA of 8.40. Developed skills in various programming languages and project management.

NC

Nagarjuna PU College

2nd PUC, Pre-University Education

2016 - 2017

Grade: 88.8%

Completed 2nd PUC with a focus on pre-university education, achieving a percentage of 88.8%. Developed foundational knowledge in various subjects.

KY

KV CRPF Yelahanka

10th Standard, Secondary Education

2014 - 2015

Grade: 8.6 CGPA

Completed 10th Standard education, achieving a CGPA of 8.6. Gained essential skills and knowledge in various subjects.

Tech stack

Software and tools used professionally

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K S Prashanth - ServiceNow Developer - EY GDS | Himalayas