K S Prashanth
@ksprashanth
Talented ServiceNow Developer with 3.5 years of experience.
IndiaWhat I'm looking for
I am a dedicated ServiceNow Developer with over 3.5 years of experience specializing in ITSM and CSM modules. My journey began with an internship at Cognizant Technology Solutions, where I honed my skills in developing custom applications and optimizing workflows. I have a strong foundation in Agile methodologies and have successfully completed certifications as a Certified System Administrator (CSA) and Certified Application Developer (CAD).
Throughout my career, I have worked with leading organizations such as PwC and EY, where I designed end-to-end solutions, developed workflows, and customized ServiceNow portals to enhance user experience. My technical expertise includes ServiceNow ITSM, Service Portal, and various scripting languages, allowing me to create tailored functionalities that meet client needs. I am passionate about leveraging technology to improve processes and am committed to continuous learning and professional growth.
Experience
Work history, roles, and key accomplishments
ServiceNow Developer
EY GDS
Oct 2024 - Present (8 months)
Focused on creating catalog items, order guides, and widgets while implementing persona-based view segregation in ServiceNow.
ServiceNow Developer
Cognizant Technology Solutions
Aug 2021 - Nov 2023 (2 years 3 months)
Served as a System Administrator/Developer, customizing CSM and ITSM modules, coordinating client demos, and enhancing portal functionalities.
ServiceNow Developer
PwC Acceleration Centers
Nov 2023 - Oct 2024 (11 months)
Designed end-to-end solutions in ServiceNow, developing workflows, notifications, and email templates, while configuring virtual agents and catalog items.
ServiceNow Developer
US based refined petroleum products company
Dec 2023 - Jan 2024 (1 month)
Configured UI macros and virtual agents, enhancing the overall functionality of ServiceNow applications.
ServiceNow Developer
US based health benefit company
Dec 2023 - Dec 2023 (0 months)
Focused on creating catalog items and order guides, while configuring integration artifacts in ServiceNow.
ServiceNow Developer
US based health insurance company
Nov 2023 - Dec 2023 (1 month)
Created widgets and maintained service portals, focusing on workspace configuration using UI Builder.
ServiceNow Developer
Switzerland based reinsurance company
Jun 2022 - Dec 2022 (6 months)
Worked on inbound actions, events, and notifications, ensuring end-to-end functionality of the service portal and widget creation.
ServiceNow Developer Intern
Cognizant Technology Solutions
Mar 2021 - Jul 2021 (4 months)
Gained hands-on experience in ServiceNow ITSM and CSM modules, focusing on custom applications, scheduled jobs, and business rules. Completed certifications in CSA and CAD.
Education
Degrees, certifications, and relevant coursework
BMS Institute of Technology and Management
Bachelor of Engineering, Engineering
2017 - 2021
Grade: 8.40 CGPA
Completed a Bachelor of Engineering (B.E) with a focus on technology and engineering principles, achieving a CGPA of 8.40. Developed skills in various programming languages and project management.
Nagarjuna PU College
2nd PUC, Pre-University Education
2016 - 2017
Grade: 88.8%
Completed 2nd PUC with a focus on pre-university education, achieving a percentage of 88.8%. Developed foundational knowledge in various subjects.
KV CRPF Yelahanka
10th Standard, Secondary Education
2014 - 2015
Grade: 8.6 CGPA
Completed 10th Standard education, achieving a CGPA of 8.6. Gained essential skills and knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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