Open to opportunities

Surayya Ahmed

@surayyaahmed

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Detail-oriented Customer Support Specialist with 5 years of experience.

Nigeria

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What I'm looking for

I am looking for a full-time remote customer support role that values clear communication and problem-solving.

I'm Surayya Ahmed, a dedicated Customer Support Specialist with over 5 years of experience in administrative and customer service roles. My journey has equipped me with the skills to handle customer inquiries through various channels, including email, chat, and phone. I have spent the last 2 years working remotely, which has honed my ability to communicate effectively across different time zones and create positive customer experiences.

Throughout my career, I have worked with international clients, providing virtual customer service for e-commerce and tech companies. My proficiency in tools like Zendesk, Freshdesk, and Google Workspace allows me to efficiently manage customer interactions and resolve issues promptly. I am known for my problem-solving abilities and my commitment to ensuring customer satisfaction, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Remote Administrative Assistant

Current

Freelance (International Clients)

Jan 2022 - Present (3 years 6 months)

Provided virtual customer service for e-commerce and tech clients via email and chat, handling inquiries, complaints, order tracking, and product questions. Utilized Google Workspace, Trello, and CRM systems to log issues and report trends effectively.

Email Support Chat Support Google Workspace Trello CRM Systems Problem Solving

Administrative Officer

Hafsah Consults Ltd

Jan 2018 - Present (7 years 6 months)

Managed communication with customers and partners through calls and email, resolving scheduling conflicts and tracking complaints to ensure follow-up. Supported the HR and operations team in day-to-day administrative tasks.

Conflict Resolution Administrative Support

Education

Degrees, certifications, and relevant coursework

Baze University

MSc. Economics, Economics

Completed a Master of Science in Economics, deepening understanding of economic principles and research methodologies. Focused on advanced economic theories and their practical applications.

Baze University

BSc. Economics, Economics

Obtained a Bachelor of Science in Economics, building a strong foundation in microeconomics, macroeconomics, and econometrics. Developed analytical and quantitative skills essential for economic analysis.