Open to opportunities

Surapureddy Vishal

@surapureddyvishal

I build ServiceNow ITSM, CMDB, and HRSD solutions that streamline enterprise service delivery.

I'm leading CMDB design, implementation, and maintenance at Bevon Technologies, improving configuration-item data quality and IT asset visibility through Discovery, Service Mapping, IntegrationHub, and REST/SOAP integrations.

Across Coforge, Apexon, and I LINK Multitech Solutions, I've configured ServiceNow ITSM and HRSD workflows for Incident, Problem, Change, employee case management, and service catalogs. I build Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer automations, Service Portal experiences, reports, and dashboards while partnering with cross-functional onshore and offshore teams to turn requirements into scalable configurations.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

Bevon Technologies

May 2024 - Present (2 years 3 months)

Leading CMDB design, implementation, and maintenance initiatives on the enterprise ServiceNow platform, ensuring accurate configuration item data and driving improved IT asset visibility across the organization.

ServiceNow CMDB Discovery Business Rules ACLs UI Policies Flow Designer JavaScript

ServiceNow Developer

I LINK Multitech Solutions Pvt Ltd

Nov 2023 - May 2024 (6 months)

Worked as ServiceNow Developer supporting ITSM implementation and enhancement, focused on Incident, Problem, and Change Management processes for client environments.

ServiceNow ITSM Incident Management Problem Management Change Management Business Rules ACLs Flow Designer JavaScript

ServiceNow Developer

Apexon India Pvt Ltd

Aug 2023 - Oct 2023 (2 months)

Contributed to HR Service Delivery (HRSD) module implementation, supporting configuration of employee case management and HR service catalog workflows.

ServiceNow HRSD HR Case Management Employee Service Center Flow Designer Business Rules ACLs JavaScript

ServiceNow Developer

Coforge Limited

Nov 2019 - Sep 2022 (2 years 10 months)

Supported end-to-end ITSM operations and enhancements over a multi-year engagement, handling development, configuration, and production support for Incident, Problem, and Change Management modules.