santosh pandre
@santoshpandre
ServiceNow developer delivering ITSM/HRSD automation, integrations, and reliable platform support across Agile teams.
IndiaWhat I'm looking for
I’m a ServiceNow Developer with 4+ years of experience delivering ITSM and HRSD solutions, including Service Catalog and integrations. I focus on scalable improvements across incidents, service requests, catalog tasks, and day-to-day platform support in Agile environments.
In my roles, I build and enhance workflows using Flow Designer and Workflow Editor, and automate process execution with JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and notifications. I also support ITIL-based operations by troubleshooting production issues reported by end users and implementing minor enhancements based on business needs.
I’ve worked deeply with CMDB and data accuracy improvements using Import Sets and Transform Maps, including a 30% improvement in CI data accuracy. I integrate HRSD with third-party HR systems using REST API, SOAP API, MID Server, and IntegrationHub (uni/bi-directional), while administering access through User Role Management, ACLs, and handling instance upgrades and performance tuning.
Experience
Work history, roles, and key accomplishments
ServiceNow Support Developer
CDBase Solutions India Pvt Ltd
Nov 2025 - Present (7 months)
Provided L2 support for ServiceNow ITSM and Service Catalog, handling incidents, service requests, and user access issues. Troubleshot production issues and implemented minor enhancements based on business requirements.
ServiceNow Developer (HRSD)
Hexaware Technologies Limited
Jul 2022 - Nov 2025 (3 years 4 months)
Developed and customized ITSM and HRSD modules (Incident, Problem, Change, Service Catalog; HR Case Management, HR Service Catalog, Employee Center) to improve service delivery. Built HR workflows and integrations, and used import sets/transform maps to improve CI data accuracy by 30%.
ServiceNow Support Engineer
Knoldus Software Pvt Ltd
Jul 2021 - Jun 2022 (11 months)
Supported and configured global ITSM modules (Incident, Change, Problem, Service Catalog) and built automation to streamline service fulfillment. Developed Business Rules/script includes/client scripts/UI policies and managed security with ACLs, groups, and roles while resolving development and production issues.
Education
Degrees, certifications, and relevant coursework
Rayalaseema University
Bachelor of Science, Statistics and Computer Science
Earned a B.Sc. in Statistics and Computer Science from Rayalaseema University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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