At Cognizant, I develop and enhance ServiceNow ITSM solutions for ABBVIE, including Incident, Change, Problem, and Request Management processes. I’ve also automated approval workflows and implemented Service Catalog solutions.
On the Network Rail data governance project, I identified CMDB records that did not align with the CSDM lifecycle and reclassified data into the appropriate tables. I also created CI relationships based on the CSDM blueprint and used transform maps to import data.
For Technip Energies, I worked on ServiceNow implementation and customization, including client scripts, business rules, and access controls. I also supported testing, production deployments, and post-go-live issue resolution.
I hold ServiceNow certifications in system administration, application development, ITSM, Discovery, and CMDB and CSDM data foundations. My work also covers REST API integrations, Flow Designer, and ATF.
