Open to opportunities

Gargi Tripathi

@gargitripathi2

Message

I resolve customer issues through CRM case management and SLA-focused support.

India

Message

What I'm looking for

I'm looking for a customer support role where I can use CRM case management, SLA compliance, documentation, and cross-functional coordination to resolve customer issues and improve the customer experience.

At Tech Mahindra and Hexaware BPS, I've handled customer queries, billing, service, and account issues through CRM-based support, keeping records accurate and cases moving toward timely closure.

I bring over two years of BPO customer service experience across complaint resolution, service-request tracking, SLA compliance, escalation handling, and cross-functional coordination. I focus on clear communication, accurate documentation, and a high-quality customer experience.

Experience

Work history, roles, and key accomplishments

Executive – Customer Support

Tech Mahindra

Feb 2026 - Jul 2026 (5 months)

Handled customer queries through CRM tools, ensuring excellent customer satisfaction. Created, updated, and monitored service requests with accurate documentation, maintaining SLA, quality, productivity, and compliance standards.

CRM Tools Customer Support Case Management SLA Management Documentation Excel Problem Solving Microsoft Word

Senior Executive

Hexaware BPS

Feb 2024 - Sep 2025 (1 year 7 months)

Handled inbound and outbound customer interactions professionally, resolving billing, service, and account-related issues. Worked extensively on CRM software for case logging, tracking, and follow-ups, achieving quality and productivity KPIs.

CRM Tools Customer Support Case Management SLA Management Documentation Problem Solving Microsoft Word