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Sunny Chowdhury

@sunnychowdhury

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Experienced F&B Operations Manager with a passion for guest satisfaction.

United Kingdom

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What I'm looking for

I am looking for a challenging role in a dynamic environment that values guest experience and team development.

I am an accomplished F&B Operations Manager with a proven track record in overseeing multiple outlets and enhancing guest experiences. My journey began with a Business Administration degree from King's College, where I honed my skills in HR and marketing. I thrive in dynamic environments, utilizing my strong communication and organizational skills to lead teams effectively.

Currently, I manage operations at The Cave Hotels, where I spearheaded the launch of a new restaurant concept and implemented service SOPs that align with our luxury brand values. My previous roles at Prezzo and Coast to Coast have equipped me with the expertise to drive sales, manage P&L, and foster team development. I am passionate about creating memorable dining experiences and continuously seek opportunities for growth and innovation in the hospitality sector.

Experience

Work history, roles, and key accomplishments

Current

Group F&B Operations Manager

Current

The Cave Hotels

Aug 2023 - Present (1 year 10 months)

Oversaw the strategic planning and execution of multiple F&B outlets, ensuring brand consistency and operational efficiency. Spearheaded the launch of The Korean Cowgirl, a contemporary smokehouse and Korean fusion concept, including team recruitment, operational setup, and marketing strategy.

Strategic Planning Operational Management Recruitment Marketing Strategy Budgeting Procurement SOP Development

Manager

Prezzo Restaurant

Mar 2020 - Aug 2023 (3 years 5 months)

Managed daily restaurant operations, including stock control, rota management, and sales growth through marketing projects. Focused on enhancing guest experience by training and developing staff, and overseeing P&L.

Sales Growth Staff Training Social Media Marketing

General Manager

Coast to Coast Restaurant and Bar

Aug 2018 - Aug 2020 (2 years)

Managed daily business operations, focusing on achieving KPIs and company objectives while building a strong team ethic. Increased positive reviews and delivered to budget by setting forecasts and controlling purchases, maintenance, and labor.

Business Operations KPIs Team Leadership Hospitality Consistency Budget Management Sales Forecasting Performance Analysis

Operations Manager

Built Custom Burgers/The Counter Burger

Jan 2016 - Aug 2018 (2 years 7 months)

Led new restaurant openings and setups in America, including recruiting, training, and developing staff. Developed marketing plans, managed BOH and FOH procedures, and contributed to menu and promotional material.

Restaurant Openings Recruitment Training Development Marketing Planning Operations Management P&L management Cost Saving Initiatives Business Development

Supervisor/Assistant Manager/General Manager

Café Rouge

May 2011 - Jan 2016 (4 years 8 months)

Handled customer complaints, set staff rotas, and managed invoicing, ordering, and stock taking. Achieved a 4% increase in sales and organized a charity event that raised £500.

Customer Service Invoicing Stock Taking Staff Training Sales Growth Team Leadership

Waiter/Barman

Fatboy's Restaurant and Bar

Jun 2010 - May 2011 (11 months)

Provided service as a waiter and barman, ensuring customer satisfaction and efficient operations. Gained foundational experience in front-of-house restaurant roles.

Waiting Staff Customer Service Order Taking Table Service Bar Operations Team Collaboration

Education

Degrees, certifications, and relevant coursework

King's College University

Business Administration Degree, Business Administration

Grade: 2:1

Activities and societies: Units included HR, marketing management and strategy, professional practice of organisational behaviour, business environment, accounting, quantitative methods, quantitative literacy and information systems in businesses.

Studied various units including HR (Principles of Human Resource Management), marketing management and strategy, and professional practice of organisational behaviour. Gained strong attributes in communication and creativity, specializing in Human Resource Management and Marketing.