Open to opportunities

Marek Bartula

@marekbartula

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Hospitality manager focused on guest experience, team development, and operational excellence.

Malta

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What I'm looking for

Looking for a new opportunity where I can use transferable skills from hospitality.

I am a confident Hospitality and Tourism Management graduate with over 10 years of hands-on hospitality experience, delivering high-volume service and consistent guest satisfaction.

I have led F&B operations and management teams across multiple brands and countries, driving record-breaking sales, strong audit results, and improved guest metrics such as Mystery Diner scores and NPS.

My strengths include staff training, recruitment, wellbeing initiatives, rota optimisation, SOP development, and operational problem solving — I authored an Employee Manual and implemented structured onboarding and training programs.

I am a certified Mental Health First Aider and Wellbeing Champion who seeks to create supportive team environments while maintaining compliance and financial performance.

Experience

Work history, roles, and key accomplishments

Restaurant Manager

Manta

Apr 2025 - Jul 2025 (3 months)

Led daily operations at a high-volume beach club and restaurant, improving guest satisfaction from 3.3 to 4.6 and maintaining Mystery Diner scores above 96% while implementing a comprehensive Employee Manual and training programme.

Operations Management Staff Training SOP Development Scheduling

Assistant General Manager

The Ivy Temple Row

Jul 2022 - Apr 2025 (2 years 9 months)

Managed FOH teams and financial operations, delivered multiple record sales periods, completed payroll and P&L forecasting, and prepared the venue for audits achieving one of the company's top compliance scores.

Team Leadership Payroll Event Management Compliance Stock Control

Assistant Manager

Turtle Bay

Apr 2019 - Jul 2022 (3 years 3 months)

Led a 40+ team responsible for recruitment, training and performance, delivered record weekly sales (peak weekly sales £129k) and contributed to operations supporting over £4.4M annual turnover while achieving 90+/100 NPS with 6,200+ positive reviews.

Recruitment Training Sales Maximization Performance Management NPS

Assistant Restaurant Manager

Red Peppers

Jan 2019 - Apr 2019 (3 months)

Managed shifts as MOD handling reservations, guest relations, cash handling and team training while maintaining stock and shift reporting processes.

Shift Management Reserving Cash Handling Staff Training Guest Relations

F&B Supervisor

Fraser's Tavern

Jan 2018 - Dec 2018 (11 months)

Oversaw F&B operations at Sea Pines Resort, managing recruitment, training, disciplinary processes, resort-wide training materials and compliance with US health and safety legislation.

Recruitment Guest Feedback Management Social Media Health & Safety

Education

Degrees, certifications, and relevant coursework

University of Birmingham

Bachelor of Arts (Hons), Hospitality & Tourism Management

2016 - 2020

Grade: First Class Honours

Completed a Bachelor of Arts (Hons) in Hospitality & Tourism Management with First Class Honours, focusing on hospitality operations, management, and service excellence.