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Ineta Pratusyte

@inetapratusyte

Operations leader driving multi‑site performance, team development, and process improvement.

United Kingdom
Message

What I'm looking for

I seek a customer‑focused operations role where I can lead multi‑site teams, improve processes, ensure compliance, and drive growth using data and strong people management.

I am a proactive operations professional with broad experience managing multi‑site hospitality operations, supplier relationships, payroll and invoicing, compliance, and staff training. I have successfully supported and improved performance across up to 11 sites through data‑driven decisions, waste‑reduction strategies, and clear communication channels.

I deliver onboarding, induction and ongoing development for teams and site managers, handle HR matters, coordinate licences and audits, and implement operational improvements using tools like Deputy, Shopify and OpsBase. I use AI tools such as ChatGPT to streamline communication and training, and I seek a customer‑focused role where strategic thinking and people skills drive business growth.

Experience

Work history, roles, and key accomplishments

UB
Current

Operations Manager

Urban Baristas

Sep 2024 - Present (1 year)

Supported daily operations across 11 sites, improved site performance via sales/waste analysis and waste-reduction strategies, managed supplier contracts and maintenance sourcing, and delivered audits with actionable operational improvements.

MR

Assistant General Manager

Megan's Restaurant

Apr 2017 - Dec 2018 (1 year 8 months)

Progressed through roles to AGMs responsibilities, managed shift planning, staff development, inventory, and customer feedback resolution to improve operations and service.

Education

Degrees, certifications, and relevant coursework

Kaunas University of Applied Sciences logoKS

Kaunas University of Applied Sciences

Bachelor of Business Management, Marketing

2015 -

Bachelor of Business Management with a focus on Marketing completed in 01/2015.

Tech stack

Software and tools used professionally

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Ineta Pratusyte - Operations Manager - Urban Baristas | Himalayas