Ineta Pratusyte
@inetapratusyte
Operations leader driving multi‑site performance, team development, and process improvement.
United KingdomWhat I'm looking for
I am a proactive operations professional with broad experience managing multi‑site hospitality operations, supplier relationships, payroll and invoicing, compliance, and staff training. I have successfully supported and improved performance across up to 11 sites through data‑driven decisions, waste‑reduction strategies, and clear communication channels.
I deliver onboarding, induction and ongoing development for teams and site managers, handle HR matters, coordinate licences and audits, and implement operational improvements using tools like Deputy, Shopify and OpsBase. I use AI tools such as ChatGPT to streamline communication and training, and I seek a customer‑focused role where strategic thinking and people skills drive business growth.
Experience
Work history, roles, and key accomplishments
Operations Manager
Urban Baristas
Sep 2024 - Present (1 year 9 months)
Supported daily operations across 11 sites, improved site performance via sales/waste analysis and waste-reduction strategies, managed supplier contracts and maintenance sourcing, and delivered audits with actionable operational improvements.
Site Manager
Urban Baristas
Apr 2023 - Sep 2024 (1 year 5 months)
Managed a high-volume location, raised customer service standards and team productivity, led hiring and training, controlled inventory and waste, and conducted weekly P&L reviews to manage costs.
Store Manager
South Ealing Express Ltd
Mar 2020 - Sep 2021 (1 year 6 months)
Increased branch revenue through vendor negotiations and promotions, trained staff on upselling and service standards, and maintained product quality while controlling costs.
Assistant General Manager
Megan's Restaurant
Apr 2017 - Dec 2018 (1 year 8 months)
Progressed through roles to AGMs responsibilities, managed shift planning, staff development, inventory, and customer feedback resolution to improve operations and service.
Invoicing & Payroll Supervisor
Megan's Restaurant
Oct 2016 - Apr 2017 (6 months)
Managed invoicing and payroll processes, ensuring accurate pay runs and timely supplier payments to support restaurant financial operations.
Waitress
Megan's Restaurant
Jan 2016 - Oct 2016 (9 months)
Delivered front-of-house service, supported upselling and maintained customer service standards during busy shifts.
Education
Degrees, certifications, and relevant coursework
Kaunas University of Applied Sciences
Bachelor of Business Management, Marketing
2015 -
Bachelor of Business Management with a focus on Marketing completed in 01/2015.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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