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Morenike Omotola

@morenikeomotola

Service Delivery Manager at JPMorgan Chase, improving billing accuracy and cluster allocation for banking infrastructure.

United Kingdom

Message

At JPMorgan Chase, I manage service delivery for the Compute Backbone platform, working with Lines of businesses that depend on it. I’ve improved stakeholder collaboration and grown the platform footprint by negotiating with new stakeholders.

I lead communication through CAB meetings and delivery cadences, track actions and RAID items, and support provisioning requests. My work on dashboards, APIs, and data mapping has improved cluster allocation accuracy.

I also manage monthly billing for platform consumers and maintain VERUM inventory records and data quality controls. I led the end-to-end decommissioning program for obsolete hardware, migrating workloads to reduce operational risk.

Earlier at JPMorgan Chase, I coordinated datacentre projects and workflow across infrastructure teams. Across roles at JPMorgan Chase, Royal Bank of Scotland, Computer Sciences Corporation (CSC), and the Public Record Office, I’ve worked in infrastructure operations, service continuity, and technical support.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Manager

Current

JPMorgan Chase

Jun 2013 - Present (13 years 4 months)

Managed relationships between Compute Backbone operations and lines of business, enhancing stakeholder collaboration by 25%. Led stakeholder communication, billing accuracy, and inventory data quality controls.

Workflow Coordinator

JPMorgan Chase

Feb 2008 - May 2013 (5 years 3 months)

Managed operational service for datacentre projects across global sites, balancing timelines and stakeholder expectations. Coordinated server installs, relocations, decommissions, and maintenance in line with service standards.

Data Center Operations Workflow Management Vendor Management Service Continuity Operational Reporting Technical Documentation Stakeholder Management

Technical Operations Analyst

JPMorgan Chase

Aug 2005 - Feb 2008 (2 years 6 months)

Provided comprehensive hardware support for configurations, resolving 95% of technical issues within 4 hours. Assisted with Unix and Windows server builds, racking, and network configuration for new deployments.

Hardware Support Unix Windows Server Data Center Operations Quality Assurance Technical Documentation Training

Senior Server Support Analyst

Royal Bank of Scotland

Nov 2003 - Aug 2005 (1 year 9 months)

Provided second and third line support for server and network issues across production environments. Installed and supported MS Windows servers, IIS, SQL, clusters, and Exchange recovery activities.

server support Windows Server IIS SQL Exchange Incident Management Change Management Backup and Restore Team Coordination

Analyst, Server Team

Computer Sciences Corporation

Jan 2000 - Aug 2003 (3 years 7 months)

Improved multi-site infrastructure projects across 6 global sites, increasing day-to-day server operation efficiency. Administered Windows and Novell server platforms, including backups, file/print services, and SQL support.

Windows Server Novell Netware SQL Backup File And Print Services Procurement Operational Reporting Documentation

Technical Support Officer

Public Record Office

Sep 1991 - Dec 1999 (8 years 3 months)

Delivered customer-focused IT support, logging and triaging incidents and escalating issues as required. Supported users and maintained asset records.

IT Support Incident Management Customer Service Asset Management Documentation