Open to opportunities

Sunday Igboanu

@sundayigboanu

I resolve high-volume customer inquiries and deliver seamless guest experiences across digital and hospitality channels.

United Arab Emirates

Message

What I'm looking for

I'm looking for customer service or guest-facing work where I can resolve inquiries across phone, email, and chat, uphold brand standards, and support diverse customers in remote or multicultural environments.

I'm currently supporting customers at Krystal Digital Network Solutions Ltd, resolving up to 350 inquiries daily through email and live chat while maintaining an 80% satisfaction rate.

I've improved first-contact resolution by 75% through process enhancements, documented customer interactions in Tawk.to, and trained new hires on customer interaction practices and software tools.

At Four Points by Sheraton Sharjah, I manage check-ins, check-outs, payments, room assignments, guest queries, and switchboard communications in line with brand standards. I also troubleshoot guest internet access and report safety and maintenance needs to support positive stays.

I'm comfortable working across time zones in remote and multicultural environments, using CRM tools, Opera PMS, Micro Symphony POS, Microsoft Office, Google Workspace, and Slack.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Krystal Digital Network Solutions Ltd

Jan 2022 - Present (4 years 8 months)

Provided exceptional support to customers via support email and live chat, resolving 350 inquiries daily with an 80% satisfaction rate. Utilized Tawk.to CRM software to document interactions and ensure accurate customer records.

CRM Customer Support Email Support Live Chat Training

Current

Receptionist

Current

Four Points by Sheraton Sharjah

Mar 2019 - Present (7 years 6 months)

Delivered personalized guest experiences by greeting and assisting guests promptly. Managed check-ins, check-outs, and payment processing in line with brand standards.

Opera PMS Micros Symphony POS Front Desk Operations Payment Processing Troubleshooting