Open to opportunities

Ahmed Abdelalim

@ahmedabdelalim

Receptionist at Steigenberger Golf Resort Elgouna, handling guest check-ins and resolving complaints to support guest satisfaction.

United Arab Emirates

Message

At Steigenberger Golf Resort Elgouna, I greet guests, manage check-ins and check-outs, and respond to inquiries and complaints. I also collaborate with housekeeping and other departments to support smooth operations.

Previously, I handled front-desk guest services at Bellagio Beach Resort and Spa and Grand Blue Sant Maria Aqua park. At Etihad Airways Medical Center, I assisted patients, visitors, and staff and managed appointment bookings, cancellations, and rescheduling.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Steigenberger Golf Resort Elgouna

Apr 2026 - Present (6 months)

Greeting guests, managing check-ins/check-outs, and ensuring guest satisfaction. Responding to inquiries and resolving complaints promptly and professionally.

Guest Relations Front Desk Operations Communication Skills Problem Solving Housekeeping Coordination

Customer Care Associate

Etihad Airways Medical Center

Oct 2025 - Apr 2026 (6 months)

Greeted and assisted patients, visitors, and staff in a professional and friendly manner. Managed appointment bookings, cancellations, and rescheduling, and answered phone calls, emails, and inquiries efficiently.

Customer Service Appointment Scheduling Phone Support Communication Skills Problem Solving

Receptionist

Bellagio Beach Resort and Spa

Nov 2023 - Sep 2025 (1 year 10 months)

Greeting guests, managing check-ins/check-outs, and ensuring guest satisfaction. Responding to inquiries and resolving complaints promptly and professionally.

Guest Relations Front Desk Operations Communication Skills Problem Solving Housekeeping Coordination

Receptionist

Grand Blue Sant Maria Aqua park

Apr 2021 - Apr 2022 (1 year)

Greeting guests, managing check-ins/check-outs, and ensuring guest satisfaction. Responding to inquiries and resolving complaints promptly and professionally.

Guest Relations Front Desk Operations Communication Skills Problem Solving Housekeeping Coordination