Open to opportunities

Summer Chalfant

@summerchalfant

Message

Remote-ready sales and customer support supervisor with 8+ years driving client satisfaction.

United States

Message

What I'm looking for

I’m looking for a remote-ready role where I can lead support and sales efforts, handle high-volume client communications, solve complex inquiries independently, and keep satisfaction high in a fast-paced, distributed team.

I’m a remote-ready customer-focused sales and support professional with 8+ years across customer service, call center operations, sales support, and client relations. I’ve built a strong reputation for managing high-volume communications, resolving complex inquiries independently, and keeping client satisfaction consistently high.

In my most recent role as a Closer/Supervisor, I led sales and marketing initiatives by supervising representatives to meet performance targets. I also trained new employees on software programs and client relationship management, while maintaining detailed records through outbound calling and authorized transactions.

Previously, as a Sales Manager, I served as the primary point of contact for end-to-end customer relationships across digital and phone channels. I resolved escalations independently, maintained accurate CRM records, and coordinated cross-functional communication between remote customers and mobile field teams.

Experience

Work history, roles, and key accomplishments

Closer/Supervisor

Unlimited Consultations

Mar 2022 - Nov 2025 (3 years 8 months)

Supervised representatives to meet sales and marketing performance targets while leading outbound calling activities. Trained new employees, authorized transactions, and maintained detailed client records to support customer relationship management.

Sales Marketing Outbound Calling Team Supervision Employee Training Client Relationship Management Authorization Client Records CRM Sales Leadership Sales and Marketing Customer Relationship Management CRM Tools Cash Handling

Sales Manager

Topless Tree Service

Aug 2019 - Mar 2021 (1 year 7 months)

Managed end-to-end customer relationships as the primary point of contact across digital and phone channels. Conducted virtual consultations, resolved customer escalations independently, and maintained accurate CRM records while coordinating between remote customers and field teams.

Customer Relationship Management Virtual Consultations Pricing & Scope Communication Customer Escalation Cross functional Coordination Account Management

Call Center Agent

Total Marketing Concepts

Dec 2017 - Oct 2018 (10 months)

Provided accurate product and service information to customers with minimal supervision in a high-volume call environment. Diagnosed and resolved customer inquiries and technical concerns, documented feedback data, and maintained productivity and accuracy on inbound queues.

Call Center Operations Customer Service Data Documentation Problem Solving Product Services Information High Volume Inbound Queues

Sales Representative / Call Center Agent

Bluegreen Vacations

Jul 2017 - Dec 2017 (5 months)

Assisted nationwide customers with vacation package reservations using internal booking systems. Educated clients on complex product offerings and processed high-volume inbound calls while providing real-time account support.

Sales Call Center Operations booking systems Product Education Inbound Calls Account Support Sales Support

Receptionist / Personal Assistant

Ervin Consulting Services

Feb 2014 - May 2017 (3 years 3 months)

Managed inbound customer communications by answering calls and processing high-volume email queues. Scheduled appointments, maintained digital calendars, coordinated daily administrative workflows, and handled data entry and digital order processing with attention to detail.