Open to opportunities

Sumil Fernando

@sumilfernando

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Experienced Tables Manager with a strong background in casino operations.

Sri Lanka

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in the casino management field.

I am a dedicated Tables Manager with over 10 years of experience in the casino industry, known for my excellent problem-solving skills and commitment to customer satisfaction. My career has been marked by a consistent ability to hire and train top-performing teams, which has significantly boosted customer loyalty through exceptional service.

Throughout my career, I have successfully developed and promoted high-impact player rewards programs, ensuring compliance with gaming regulations while maintaining profitable operations. My leadership style is characterized by a positive attitude and a willingness to take on additional responsibilities to meet team goals. I pride myself on my organizational skills and my ability to manage multiple priorities effectively.

With a comprehensive understanding of casino operations and a proven track record in managing gaming activities, I am adept at monitoring expenses, budgets, and accounts to identify discrepancies. I strive to create an environment that fosters teamwork and collaboration, ensuring that both staff and customers have a positive experience.

Experience

Work history, roles, and key accomplishments

Table Games Manager

Casino Marina

May 2019 - Oct 2023 (4 years 5 months)

Managed table games operations, ensuring compliance with gaming regulations and enhancing customer satisfaction. Developed player rewards programs and trained staff to maintain high service standards. Proactively addressed customer complaints and monitored gaming activities to prevent cheating.

Customer Service Team Management Compliance Staff Training Communication Conflict Resolution

Table Games Manager

Casino Marina

May 2017 - May 2019 (2 years)

Oversaw table games operations, ensuring fair play and compliance with regulations. Hired and trained new staff while maintaining high standards of customer service. Monitored game integrity and addressed issues promptly to enhance player experience.

Staff Training Compliance Problem Solving Team Coordination Conflict Resolution Scheduling Communication

Table Games Manager

Casino Marina

Oct 2016 - May 2019 (2 years 7 months)

Managed daily casino operations, focusing on staff performance and customer satisfaction. Coordinated schedules and ensured compliance with gaming regulations. Developed strategies to enhance productivity and resolve guest issues efficiently.

Operations Management Customer Service Compliance Scheduling Communication Team Leadership Revenue Analysis

Tables Manager

Casino Marina

Aug 2014 - Sep 2016 (2 years 1 month)

Coordinated staff schedules and ensured compliance with gaming regulations. Monitored gaming operations and addressed customer complaints to maintain a professional environment. Developed marketing strategies to attract players.

Customer Satisfaction Compliance Marketing Strategies Problem Solving Team Management Communication Conflict Resolution

Pit Boss

Casino Marina

Apr 2012 - Aug 2014 (2 years 4 months)

Supervised gaming operations and enforced house rules. Enhanced customer loyalty through consistent service and quick resolution of disputes. Managed dealer assignments and monitored gaming activities for compliance.

Game Supervision Conflict Resolution Compliance Team Management Problem Solving Communication Enforcement Performance Monitoring

Casino Tables Supervisor

Casino Marina

Feb 2011 - Aug 2012 (1 year 6 months)

Supervised table games operations, ensuring compliance with rules and regulations. Managed staff schedules and addressed customer complaints to maintain a smooth operation. Monitored gaming activities for integrity.

Compliance Customer Service Scheduling Team Coordination Communication

Casino Games Dealer

Star Dust Casino

Jan 2009 - Feb 2011 (2 years 1 month)

Provided excellent customer service while dealing various casino games. Ensured compliance with gaming regulations and maintained a fair gaming environment. Assisted in resolving customer issues and promoting casino events.