NWNabeel Waseema
@nabeelwaseema
Detail-oriented supervisor with expertise in business intelligence analytics.
Sri LankaWhat I'm looking for
I am a detail-oriented and strategic-thinking professional with extensive experience in data management, analysis, and process improvement. My passion lies in helping others while maintaining a positive mindset and flexibility. I pride myself on being highly organized, proactive, and punctual, always fostering a team-oriented mentality.
Currently, I serve as a Supervisor in Business Intelligence Analytics at Legacy Health LLC, where I have successfully built and maintained reporting structures for resource management across multiple delivery centers. My role involves critical client communication and leading a BI team of over 15 individuals, where I spearhead new reporting structures to enhance efficiency and performance analytics.
With a strong educational background in International Business Management from Stafforshire University, I have developed solid professional relationships that broaden efficiency across all internal stakeholders. I am committed to continuous improvement and strive to maintain positive business relationships while effectively communicating with partners at all organizational levels.
Experience
Work history, roles, and key accomplishments
Supervisor - Business Intelligence
Legacy Health LLC
Jan 2018 - Present (7 years 4 months)
As a Supervisor in Business Intelligence, I led a team of 15+ individuals across two delivery centers, focusing on data management, analysis, and process improvement. I developed reporting structures for cost vs revenue analysis and created custom solutions for staff performance incentivization, while maintaining strong client communication and relationships.
Customer Service Executive
HSBC Data Processing Lanka
Jan 2016 - Jan 2018 (2 years)
In my role as a Customer Service Executive, I efficiently supplemented offshore banking operations and coordinated with internal teams to build strong relationships. I was involved in the business migration process, initializing new processes under the local wing.
Customer Service Associate
First Source Dialog Solutions
Jul 2012 - Dec 2013 (1 year 5 months)
As a Customer Service Associate, I addressed customer queries and complaints promptly, supporting team performance and sustainability. I advanced within the operations hierarchy within six months, demonstrating my commitment and capability.
Education
Degrees, certifications, and relevant coursework
SUStaffordshire University
Bachelor of Arts, International Business Management
2014 - 2018
Studied International Business Management, focusing on various aspects of business operations and management strategies.
Wesley College, Colombo
Advanced Levels
1999 - 2012
Completed Advanced Levels, focusing on subjects that prepared for higher education and professional development.
Oxford College
Certificate, English Language
2010 - 2010
Achieved Pearson Test - General English Level 4, demonstrating proficiency in English language skills.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
Interested in hiring Nabeel?
You can contact Nabeel and 90k+ other talented remote workers on Himalayas.
Message NabeelFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
