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Udeesha Anupama

@udeeshaanupama

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Sales Manager at Colombo Bartender & Barista school, coordinating enrollment and revenue targets.

Sri Lanka

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What I'm looking for

Hotel reception, front desk, front desk supervisor, team leader hotel

At Colombo Bartender & Barista school, I lead and coordinate the sales team to achieve monthly enrollment and revenue targets. I monitor inquiries and conversions, develop promotions, and handle customer concerns.

At Cinnamon Grand, I supervised daily Front Office operations and supported high guest service standards. I also supported the OPERA Cloud PMS implementation and operational readiness.

At Ramada by WYNDHAM, I supervised Front Office operations for airline layover and flight-delayed guests, coordinating accommodation and guest handling with airline representatives and hotel departments.

Across my hospitality roles, I’ve handled guest requests, check-ins and check-outs, payments, and complaints. At The Living Adventure - Global Sports Event Qatar, I served international visitors as part of a multicultural team.

Experience

Work history, roles, and key accomplishments

Current

Manager Sales

Current

Colombo Bartender & Barista School

Oct 2024 - Present (2 years)

Lead and coordinate the sales team to achieve monthly enrollment and revenue targets. Develop and implement sales promotions and customer acquisition strategies.

Sales Management Team Leadership Customer Relationship Management Sales Reporting Marketing Coordination

Guest Service Associate

Cinnamon Lakeside Colombo

Feb 2023 - Apr 2025 (2 years 2 months)

Delivered guest service and support in a 5-star hotel environment. Managed check-in/check-out, cashiering, and payment handling.

Guest Service Front Office Operations Cash Handling Complaint Resolution

Team Leader

Cinnamon Grand

Jan 2024 - Oct 2024 (9 months)

Supervised daily Front Office operations and supported the team in maintaining high guest service standards. Handled guest check-in/check-out, cashiering, payments, guest requests and complaint resolution.

Front Office Operations Guest Relations Team Leadership Complaint Resolution Opera Cloud PMS

Front Office Supervisor

Ramada by Wyndham

May 2023 - Dec 2023 (7 months)

Supervised Front Office operations with a strong focus on airline layover and flight-delayed guests. Managed accommodation arrangements, check-ins, check-outs and guest requests during flight disruptions and transit stays.

Front Office Operations Guest Relations Complaint Resolution Coordination

Receptionist

The Living Adventure - Global Sports Event Qatar

Aug 2022 - Dec 2022 (4 months)

Provided guest service to international visitors during a major global sporting event. Handled guest inquiries, concerns, and service requests professionally.

Guest Service Multilingual Communication Teamwork

Front Office Supervisor

The Steuart by Citrus

Mar 2021 - Aug 2022 (1 year 5 months)

Supervised daily Front Office operations, including check-in/check-out, guest concerns, and night audit. Coordinated room assignments, group bookings, and guest requests.

Front Office Operations Guest Relations Night Audit Coordination

Receptionist

The Steuart by Citrus

Mar 2018 - Oct 2020 (2 years 7 months)

Provided front desk services including check-in/check-out and guest assistance.

Front Office Operations Guest Service

Computer Instructor

Siksil Institute

Sep 2017 - May 2018 (8 months)

Instructed students in computer technology and hardware.

Technology Teaching

Assistant Sales Manager

Colombo Bartender & Barista School

Managed student inquiries, follow-ups, registrations, and customer relationships. Assisted in achieving monthly sales targets and promotional campaigns.

Sales Customer Relationship Management Sales Reporting Promotion