Open to opportunities

Anuradha Abeyratne

@anuradhaabeyratne

Message

Dedicated Computer Supervisor

Sri Lanka

Message

What I'm looking for

Seeking a challenging role to leverage technical expertise and leadership skills

I am a results-driven Computer supervisor with over 15 years of experience overseeing and optimizing IT operations. I have a proven track record in managing diverse technical teams, implementing effective system upgrades, and ensuring seamless network functionality.

I am skilled in aligning technology solutions with business objectives to enhance operational efficiency. I have demonstrated the ability to lead and mentor teams while consistently meeting and exceeding organizational goals.

I am seeking a challenging role to leverage my technical expertise, leadership skills, and commitment to delivering reliable and innovative IT solutions. I have a strong educational background in Computing, with a Bachelor of Science degree from London Metropolitan University.

Experience

Work history, roles, and key accomplishments

Current

Computer Supervisor

Current

LECO

Jan 2021 - Present (4 years 5 months)

Overseeing IT operations, providing technical support with a 95% resolution rate, and managing inventory for technical support operations. Conducting data analysis and generating reports using Tableau, while ensuring high customer satisfaction.

Technical Support IT Operations Data Analysis Tableau Inventory Management Customer Satisfaction Problem Solving Team Leadership Event Planning

Information Assistant

Board of Investment

Jan 2016 - Jun 2021 (5 years 5 months)

Collected and analyzed investment data to guide foreign investors, improving investor satisfaction by 20%. Utilized statistical techniques to derive insights from extensive datasets.

Data Collection Data Analysis Statistical Techniques Investment Strategic Planning Problem Solving Communication Research Customer Service

Team Leader - Back Office

Airtel Telecommunication Pvt Ltd

Jan 2009 - Jan 2016 (6 years 11 months)

Managed back-office documentation processes, ensuring quality standards and achieving a 15% improvement in process efficiency. Led a team to enhance data entry accuracy and compliance.

Team Leadership Process Management Quality Assurance Data Entry Compliance Reporting Process Improvement Workforce Management Communication

Data Verification and Compliance Officer

HSBC Card Center

Jan 2006 - Jan 2009 (3 years)

Verified data accuracy for the Global Credit Card System, implementing quality control measures that increased efficiency by 15%. Prepared detailed reports on data verification outcomes.

Data Quality Quality Control Reporting Compliance Data Analysis Problem Solving Team Collaboration Process Improvement

Education

Degrees, certifications, and relevant coursework

Esoft Metro Campus

Bachelor of Science, Computing

2015 - 2018

Bachelor of Science in Computing awarded by London Metropolitan University. The program focused on various aspects of computing, including software development, data analysis, and IT management.

National Apprentice and Industrial Training Authority

Certification, Computer Competency

2013 - 2013

Obtained the Sri Lanka Computer Competency License, which certifies proficiency in essential computer skills and knowledge necessary for various professional environments.