Elwin Ferdinands

Joined as Front Office Executive with strong communication, customer service, and administrative skills. Skilled in handling guest relations, managing front desk operations, and maintaining a professional and welcoming environment.

Promoted for outstanding leadership and customer service skills. Successfully resolved escalated guest issues, ensuring high satisfaction. Trained new team members, improving efficiency and service quality.

Rejoined with enhanced skills and appointed as Shift Leader to ensure smooth front office operations. Led and trained team members, coordinated with departments for timely room readiness, and resolved guest concerns efficiently.

Promoted from trainee for exceptional customer service and proficiency in front office operations. Skilled in managing reservations, coordinating with departments, and ensuring guest satisfaction.

Adapted quickly to a fast-paced hotel environment, managing guest check-ins, check-outs, reservations, and customer service. Actively learned and applied front office practices and hospitality trends.

Delivered IT lessons on software applications, programming, and troubleshooting with hands-on training. Provided personalized support and adaptable teaching methods for diverse learning needs.

Completed Ordinary Level examinations with grades in Business Studies, Commerce, English, and Economics. Focused on foundational subjects relevant to business and general education.