Looking for a job

Dineth Fernando

@dinethfernando

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I lead luxury hotel operations, strengthen guest experiences, and develop multicultural front office teams.

United Arab Emirates

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What I'm looking for

I'm looking to lead hotel operations and multicultural teams in a luxury hospitality environment, improving workflows, service delivery, guest satisfaction, and commercial performance.

At Jumeirah Emirates Towers, I lead daily hotel operations across Front Office and key departments, managing risk, service recovery, VIP requirements, room allocation, SOPs, and operational reporting.

I've progressed through front office leadership roles at Zabeel House The Greens by Jumeirah, where I coached multicultural teams, served as Acting Night Manager, optimized occupancy opportunities, and was recognized as Top Up Seller of the Year in 2024.

Experience

Work history, roles, and key accomplishments

Current

Duty Manager

Current

Jumeirah Emirates Towers

Jan 2026 - Present (8 months)

Lead daily hotel operations, ensuring seamless coordination across Front Office and key operational departments. Provide operational leadership, manage guest concerns, and drive operational efficiency.

Hotel operations management Team Leadership Guest Relations Service Excellence Operational Planning Process Improvement SOP Development Cross Functional Collaboration Performance Management Conflict Resolution VIP Protocol and Stakeholder Management Revenue Optimization Upselling Problem Solving Decision making Administrative And Operations

Front Office Supervisor

Zabeel House The Greens by Jumeirah

Jan 2024 - Jan 2026 (2 years)

Supervised and trained a multicultural front office team, managed daily operations, and coordinated with multiple departments. Handled escalated guest concerns and managed room inventory and budgets.

Front Office Operations Team Supervision Training Guest Relations Conflict Resolution Hotel Room Inventory Budget Management Operational Reporting DTCM Night Audit Upselling

Guest Service Executive

Zabeel House The Greens by Jumeirah

Jan 2023 - Jan 2024 (1 year)

Delivered exceptional guest service, managed arrivals, departures, and guest enquiries, and coordinated VIP arrivals. Consistently exceeded sales and membership targets, earning multiple recognition awards.

Guest Service Front Office Operations Payment Processing VIP Services Coordination User Profile Management Cross Functional Collaboration Night Audit Sales Member Enrollment Upselling

IT Admin

Seva Experience Café and Wellness Center

Jan 2022 - Dec 2022 (11 months)

Managed business administration, inventory systems, procurement, and vendor relationships. Developed SOPs, administered Google Workspace, Mindbody, SevenRooms, and managed the company's website and social media.