Mazda AhuRa
@mazdaahura
I lead customer support and marketplace operations teams, improving service standards and daily performance.
Sri LankaWhat I'm looking for
I've progressed from leading customer support to directing marketplace operations, building and developing teams of up to 15 people. I own service standards, processes, escalation paths, performance reporting, and day-to-day operational improvements.
My background also includes managing hospitality venues and competing in live table football, where consistency and composure mattered every day. I'm multilingual, adaptable, and quick to learn new tools and environments.
Experience
Work history, roles, and key accomplishments
Director
Marketplace Company
Aug 2022 - Present (4 years 2 months)
Promoted from Customer Support Team Lead to Director after two years. Leads a team of up to 15 across customer support and marketplace operations, owns service standards and processes, and drives operational improvements.
Customer Support Team Lead
Marketplace Company
Aug 2020 - Aug 2022 (2 years)
Built and led a customer support team, growing responsibility from 4 to 15 team members. Set daily service priorities and resolved escalated customer issues, leading to promotion to Director.
Live Table Football Player
Betting/Gaming Company
Jan 2019 - Dec 2020 (1 year 11 months)
Competed in live 1-on-1 table football matches for a betting/gaming content platform, playing 6–8 matches daily and maintaining consistency under competitive pressure.
Military Service
Armed Forces of Armenia
Jan 2015 - Jan 2017 (2 years)
Completed mandatory military service.
General / Bar Manager
Hospitality Venue(s)
Jan 2013 - Dec 2015 (2 years 11 months)
Managed daily operations across hospitality venues, leading teams of 4–10 staff. Oversaw scheduling, service quality, and floor operations.
Education
Degrees, certifications, and relevant coursework
Progress University
Finance, Finance
Completed studies in Finance at Progress University in Gyumri, Armenia.
Russian-Armenian University
Bioengineering, Bioengineering
Studied Bioengineering for 2.5 years, not completed.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
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