Sumbleen Javaid Cheema

Planned and delivered lessons, assessed student learning, and provided individualized support to improve outcomes. Fostered classroom environments, communicated progress to parents and colleagues, and used formative assessments to track student growth.

Provided L1 technical support and troubleshooting across Linux systems and core AWS services including EC2, S3, RDS, Lambda, and IAM. Triaged and resolved Zendesk tickets and documented incidents and technical reports.

Supported analysis and operational workflows by triaging tickets, performing root-cause investigations, and escalating when required. Produced analytical reports and documentation to streamline handoffs between support and engineering teams.

Produced rephrased and referenced content tailored to client briefs, ensuring accuracy and proper citation. Edited drafts to improve clarity, tone, and structure while meeting tight deadlines and incorporating client feedback.

Delivered lesson plans and instructional activities, managed classroom behavior, and assessed student progress. Communicated learning objectives to students and parents and adapted materials to support varied learning styles.

Conducted quality assessments of customer service calls to ensure adherence to scripts and quality standards. Handled inbound and outbound calls, resolved customer inquiries, documented outcomes, and compiled QA reports to recommend process improvements.

Completed an internship at Xinsof Technologies (details not provided).

Completed an internship at Digital Edge (details not provided).

Grade: 73%

Completed a BS in Software Engineering at COMSATS University Islamabad from 2016 to 2020, achieving a 73% grade.

Grade: 79%

Completed Intermediate (ICS) at Punjab College Bharakoh, Islamabad from 2014 to 2016, achieving a 79% grade.

Grade: 78%

Completed Matric at IMCG I-10/4, Islamabad from 2004 to 2014, achieving a 78% grade.