Raheel Chaudary

I am a Technical Support and Growth Engineer with 6+ years of experience across SaaS platforms, enterprise support, customer success, and frontend development. I focus on elevating client experience, streamlining operations, and building scalable digital solutions for US-based companies.

I've managed large enterprise accounts, maintained high retention and satisfaction rates, and reduced churn through proactive escalation handling and tailored onboarding. I design and deploy automation and data-driven dashboards that improve workflows and enable leadership to track KPIs in real time.

My hands-on technical skills include Java, JavaScript, web development, API integration, AWS basics, Docker, Linux, and ETL/data processing with Python and SQL. I contribute to product improvements by collaborating closely with engineering teams and producing knowledge-base content and training to reduce repetitive inquiries.

I deliver measurable impact: cutting manual processing by 20%, reducing client setup time by 25%, maintaining >95% retention, and achieving 97% user satisfaction in past roles. I bring strong cross-functional communication, process optimization, and a customer-first mindset to every engagement.