I'm currently providing Tier 2 and Tier 3 cloud infrastructure support at AppFolio, troubleshooting Kubernetes, Droplets, VPCs, networking, Docker-based production issues, APIs, DNS, and load balancers while maintaining 99.9% SLA compliance.
At DigitalOcean, I supported SaaS platforms and REST API integrations, investigated webhooks, PostgreSQL issues, and logs through Datadog and AWS CloudWatch. I reduced ticket backlog by 25% while maintaining a 98% SLA.
Previously at Freshworks, I supported global clients with product APIs, CRM integrations, automation workflows, SQL investigations, and escalated technical tickets. I also created knowledge-base documentation and worked closely with Product and Development teams.
My software engineering background includes building React and Node.js applications at CleverTech, developing REST APIs, integrating Stripe and Twilio, deploying on AWS, implementing GitHub Actions CI/CD pipelines, and containerizing services with Docker.
