Sumanta Das
@sumantadas
Experienced customer service professional with strong frontline supervision and operations support.
IndiaWhat I'm looking for
I am an experienced customer service and operations professional with over a decade supporting frontline retail and processing environments.
I have worked as a frontline supervisor, floor in-charge and customer service associate across roles from 2011 to 2024, and I currently support rider operations since 2025. I hold a vocational engineering & technology credential and a certificate course in information technology applications.
I bring strong computer proficiency, multilingual communication (Bengali, English, Hindi), team leadership and practical problem solving, and I look for roles where I can grow, contribute reliably, and apply hands-on operational experience.
Experience
Work history, roles, and key accomplishments
Blinkit Rider Support Associate
Digitide Solutions Limited
May 2025 - Present (3 months)
Support Blinkit rider operations by triaging rider issues, coordinating logistics and communications to resolve delivery and operational problems promptly.
STProvided customer support and problem resolution for service inquiries, coordinating with teams to close tickets and maintain customer satisfaction.
TMHandled customer inquiries and provided issue resolution as a service associate, maintaining service levels and documenting interactions for escalation and follow-up.
Floor In-Charge
RDPC Steel Processing Company
Sep 2018 - Jun 2022 (3 years 9 months)
Led floor operations and supervised production teams, enforcing quality and safety standards while coordinating workflows to maintain throughput and operational continuity.
Frontline Supervisor
Ridhi Motor
Feb 2011 - Aug 2018 (7 years 6 months)
Managed frontline operations and customer service at an authorized Hero MotoCorp dealer, supervising the sales floor and coordinating staff activities to ensure smooth daily operations.
Education
Degrees, certifications, and relevant coursework
West Bengal State Council of Vocational Education and Training
Vocational Certificate, Engineering and Technology (Vocational)
Grade: First Division
Completed a vocational program in Engineering and Technology under the West Bengal State Council of Vocational Education and Training in 2009 with First Division.
WEWest Bengal Council of Higher Secondary Education
Higher Secondary Certificate, Higher Secondary Education
Completed Higher Secondary Certificate under the West Bengal Council of Higher Secondary Education in 2007.
WEWest Bengal Board of Secondary Education
Secondary School Certificate, Secondary Education
Completed Secondary School Certificate under the West Bengal Board of Secondary Education in 2005.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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