Abhik Roy
@abhikroy
Customer-focused professional skilled in communication and problem solving.
IndiaWhat I'm looking for
I am a customer-focused professional with a Diploma in Survey Engineering and a background in maintenance mechanics, driven to deliver strong communication and problem-solving outcomes. I consistently apply teamwork and technical training to support operational goals and ensure customer satisfaction.
I bring practical technical education and hands-on training, complemented by fluent reading and writing in English, Bengali, and Hindi. I seek roles where I can contribute to team success, improve customer experience, and continue developing my technical and interpersonal skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Self Employed
Provided customer-first support across phone, chat, and email, resolving issues with clear communication, organized follow-through, and calm professional demeanor.
Education
Degrees, certifications, and relevant coursework
H. B. I. Technology & Mining
Diploma, Survey Engineering
2022 - 2022
Grade: 84.1%
Completed a Diploma in Survey Engineering with 84.1% in 2022.
Govt. I. T. I. Hooghly
ITI Certificate, Maintenance Mechanic (Chemical Plant)
2018 - 2018
Grade: 69%
Completed Maintenance Mechanic Chemical Plant certification with 69% in 2018.
Dr. B. C. Roy High School
Higher Secondary Certificate, Higher Secondary
2014 - 2014
Grade: 56%
Completed Higher Secondary certificate with 56% in 2014.
Dr. B. C. Roy High School
Secondary School Certificate, Secondary Education
2012 - 2012
Grade: 60%
Completed Secondary School certificate with 60% in 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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