Open to opportunities

Sumaiyya Naureen

@sumaiyyanaureen

I provide non-voice technical and player support in the gaming industry, using Zendesk/Helpshift to resolve issues fast.

India

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What I'm looking for

I’m looking for a gaming-focused support role where I can resolve player account and gameplay issues through email/live chat, use Zendesk/Helpshift, and partner with internal teams to deliver fast, high-quality customer experiences.

Over 5 years of experience as a Technical Support Representative / Player Support Specialist, focused on player support and customer service within the gaming industry. I’m known for staying customer-focused while handling technical and account-related problems with care.

I manage player inquiries through emails and live chats, responding to complaints and troubleshooting issues professionally. I also handle Play Store and App Store reviews to support customer satisfaction and engagement.

In my role, I assist with account recovery, gameplay issues, technical troubleshooting, and in-game concerns. I use Zendesk and Helpshift for ticket management and customer communication, maintaining high response quality while meeting productivity and service targets.

I work across multiple gaming projects and collaborate with internal teams to escalate and resolve complex player issues. I bring strong communication, problem-solving, and multitasking skills to every support interaction.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

SIDE

Nov 2020 - May 2026 (5 years 6 months)

Provided non-voice player support through emails and live chat, resolving account recovery and technical gameplay issues while managing Play Store/App Store reviews to maintain customer satisfaction. Used Zendesk and Helpshift for ticket management and collaborated with internal teams to escalate and resolve complex cases.