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Amol kandhare AK

@amolkandhareak

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Dedicated Technical Support Specialist with 2 years of gaming experience.

India

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What I'm looking for

I am seeking a challenging role that allows me to leverage my technical support expertise while providing opportunities for growth in the gaming industry.

I am a dedicated and customer-focused Technical Support Specialist with 2 years of hands-on experience in providing top-notch support for online gaming platforms such as BGMI, PUBG, and RTV. My role has involved diagnosing and resolving technical issues related to gameplay, account access, payment processing, and connectivity problems, ensuring a seamless gaming experience for users.

Throughout my career, I have maintained a high customer satisfaction rate by actively listening to customer concerns and empathizing with their issues. I have successfully led projects to streamline the resolution process for complex technical issues, resulting in a 20% reduction in average response time and a 15% increase in player satisfaction. My collaborative efforts with cross-functional teams have also led to targeted improvements in gameplay and support services, contributing to a 10% increase in overall player retention.

Experience

Work history, roles, and key accomplishments

Technical Player Support

Keywords Studios

Jan 2022 - Present (3 years 7 months)

Provided timely and effective technical support to players of BGMI, PUBG, and RTV through various communication channels. Diagnosed and resolved technical issues related to gameplay, account access, payment processing, and connectivity problems, ensuring a seamless gaming experience for users.

Technical Support Customer Service Troubleshooting CRM Software Zendesk Helpshift Zoho Desk Mobile Gaming Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Vasantronaik College

Bachelor of Science, Science

Grade: 77%

Completed a Bachelor of Science degree at Vasantronaik College in Nanded, achieving a 77% grade. This program provided a strong foundation in scientific principles.

Shri Balaji Higher Secondary School

Higher Secondary Certificate, General Studies

Grade: 67.85%

Obtained a Higher Secondary Certificate from Shri Balaji Higher Secondary School with a grade of 67.85%. This credential signifies completion of secondary education.

K.V.S. S.C.R. Nanded

Secondary School Certificate, General Studies

Grade: 54%

Completed the Secondary School Certificate at K.V.S. S.C.R. Nanded, achieving a 54% grade. This certificate marks the completion of primary and secondary education.