Debjit chowdhury
@debjitchowdhury
Experienced IT technical support specialist focused on gaming support and customer satisfaction.
IndiaWhat I'm looking for
I am an experienced IT professional with over four years in technical support roles, primarily within gaming and customer-service environments. I specialize in troubleshooting hardware, software, and network issues while clearly communicating technical concepts to non-technical users.
At Amazon Game Studios I provided technical support for gaming software and hardware, resolving an average of 50 user issues daily and maintaining a 95% customer satisfaction rate, while collaborating with cross-functional teams to improve overall efficiency.
I have hands-on experience with P2P support, Zendesk and Sim ticketing, escalation handling for NA-region GSD contacts, and prior experience testing electrical equipment during an apprenticeship; I seek roles where I can continue improving user experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Technical Care Associate
Amazon Game Studios
Dec 2021 - Present (4 years 2 months)
Provided technical and P2P support for gaming software and hardware, resolving ~50 user issues daily and maintaining a 95% customer satisfaction rate while contributing to a 20% increase in operational efficiency.
Virtual Customer Service Associate
Amazon
Aug 2021 - Dec 2021 (4 months)
Delivered remote customer service, resolved product and service inquiries, and maintained high product knowledge to ensure customer retention and satisfaction.
Graduate Apprentice Trainee
Central Power Research Institute
Sep 2017 - Aug 2018 (11 months)
Assisted test engineers in transformer and electrical equipment testing, performing insulation, winding resistance, voltage ratio measurements and supporting short-circuit and arc tests.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Technology Kanpur
Certification, Artificial Intelligence and Machine Learning / Data Analytics
Completed a certification program in Artificial Intelligence and Machine Learning with a focus on data analytics using Python in 2024.
West Bengal University of Technology
Bachelor of Technology, Electrical Engineering
Grade: 7.6/10
Completed a Bachelor of Technology in Electrical Engineering with a cumulative grade of 7.6/10 in 2016.
Availability
Location
IndiaAuthorized to work in
Job categories
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