Open to opportunities

Suleyman Aydin

@suleymanaydin

Message

Experienced IT Support Engineer with a strong software testing background.

United Kingdom

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth, where I can apply my IT support and software testing skills to enhance system performance.

I am an experienced IT professional with a diverse background in both IT Support and Software Testing. My proven ability to provide technical support across various hardware and software environments has equipped me to troubleshoot issues effectively and ensure smooth operations in high-demand settings. Transitioning back to IT Support in 2024, I leverage my software testing knowledge to enhance system reliability and performance.

In my most recent role as an IT Support Technician at Premier Group, I provide on-site and remote technical support, administer user accounts, and troubleshoot network issues. My previous experience as a Software Development Engineer in Test (SDET) at CYDEO allowed me to develop automated test frameworks and collaborate closely with development teams in Agile environments. This unique combination of skills enables me to manage complex technical challenges and support teams in resolving software-related issues efficiently.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Premier Group

Mar 2024 - Present (1 year 3 months)

Provided on-site and remote technical support to users, resolving hardware and software issues in a timely manner. Administered and configured user accounts, permissions, and security policies using Active Directory and Office 365, while also troubleshooting network issues and maintaining IT infrastructure.

Active Directory Office 365 Hardware Support Software Ticketing Systems

Software Development Engineer in Test (SDET)

CYDEO

Jul 2022 - Present (2 years 11 months)

Developed and maintained automated test frameworks (BDD) using Selenium WebDriver, Cucumber, and Java. Collaborated with development and QA teams in Agile environments, conducting API testing with Postman and Rest Assured, and tracking defects in Jira.

Selenium Webdriver Cucumber Java Agile Methodologies API Testing Postman Rest Assured Jira Automated Testing BDD

Automation Tester

Keypoint Solutions

Jul 2021 - Present (3 years 11 months)

Designed and implemented automated test scripts using Selenium and Java to ensure cross-browser and regression testing. Performed integration, system, and regression testing on various software platforms, participating in the full testing lifecycle and supporting development teams in troubleshooting and resolving software bugs.

Selenium Java Automated Testing Regression Testing Integration Testing Test Systems Test Planning Software Quality Assurance Troubleshooting

IT Support Specialist

Stirling Education

Feb 2014 - Present (11 years 4 months)

Configured and maintained hardware, software, and network systems for over 200 users, ensuring seamless operations and minimal downtime. Provided Tier 1 and Tier 2 support to end-users, administering security patches and software updates, and supporting network infrastructure by maintaining switches, routers, and firewalls.

Tier 1 Support Infrastructure Troubleshooting System Administration