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Nibesh Pokhrel

@nibeshpokhrel

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Experienced software QA engineer with a focus on automation testing.

United Kingdom

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in software testing and automation.

I am a dedicated Software QA Engineer with over 5 years of experience in software testing and client support, including 2 years specializing in automation testing. I hold an ISTQB certification and have a strong background in both manual and automated testing processes. My expertise includes creating comprehensive test plans, identifying test conditions, and developing test cases to ensure the highest quality of software applications.

Throughout my career, I have successfully utilized tools like JIRA and TestRail to manage the QA process effectively. My experience with automation tools such as Cypress and Selenium WebDriver has allowed me to significantly reduce manual testing efforts while enhancing overall testing efficiency. I have collaborated with cross-functional teams to ensure product quality and timely delivery, continuously evaluating and improving QA processes to increase effectiveness.

I am passionate about providing exceptional client support and have a proven track record of anticipating client needs and resolving issues systematically. I thrive in collaborative environments and am committed to enhancing product quality through thorough testing and effective communication.

Experience

Work history, roles, and key accomplishments

Software QA Engineer

Know-it (Global)

Jun 2021 - Dec 2024 (3 years 6 months)

Worked as a Software QA Engineer managing the QA process, creating test scenarios, and developing test plans. Utilized JIRA and TestRail for QA management and tracked milestones. Automated tests using Cypress, conducted load testing, and collaborated with cross-functional teams to ensure product quality.

Software Testing Test Automation Jira TestRail Cypress Load Testing Agile Methodology QA Processes Cross Functional Collaboration

QA Tester

London School Of Informatics

Sep 2020 - Sep 2020 (0 months)

Completed an advanced course on software testing and automation, obtaining ISTQB certification. Engaged in manual and automated testing processes during a 6-week internship.

Software Testing ISTQB Manual Testing Automated Testing Test Plans

Client Support Specialist

Affinity Water

Sep 2017 - Jul 2020 (2 years 10 months)

Acted as the first contact for customer inquiries and emergencies, managing operational aspects of the customer journey. Utilized social media to enhance customer support and reduce repeat contact.

Customer Support Social Media Management Problem Solving Communication Skills Customer Journey Team Collaboration

Software QA / Support Specialist

Spiralogics Inc.

Dec 2011 - May 2017 (5 years 5 months)

Participated in the QA process, performing manual and automated testing for web-based projects. Prepared test documentation and managed the bug lifecycle using JIRA while supporting product development teams.

Quality Assurance Manual Testing Automated Testing Jira Test Management Test Plans

Technical Support Specialist

Xbox 360 - Arvato Services (BMG)

Mar 2008 - May 2011 (3 years 2 months)

Provided technical support for Xbox 360, addressing hardware and networking issues. Handled customer inquiries, resolved complaints, and trained staff on best practices.

Technical Support Customer Service Staff Training Client Communication Product Knowledge

Education

Degrees, certifications, and relevant coursework

EIILM University

Bachelor of Commerce, Commerce

Completed a Bachelor's degree in Commerce (B. Com) focusing on various aspects of commerce and business management.

London School Of Informatics

Certification, Software Testing

2020 - 2020

Obtained ISTQB certification and completed an advanced course on software testing foundation and automation in preparation for the ISTQB certification.