Sukesh Acharya
@sukeshacharya
Senior Customer Success and Digital Transformation leader driving ARR growth.
FinlandWhat I'm looking for
I am a Senior EMEA Customer Success and Digital Transformation leader with 10+ years' experience in SaaS, cloud and AI, specializing in driving renewals, expansion and measurable customer value for large ARR portfolios. I have a proven track record delivering 124%+ NRR, 0% churn over four years and 30%+ YoY ARR growth in strategic accounts while leading cross-functional teams and executive-level QBRs/SteerCos.
I excel at building and coaching Customer Success organizations, enabling AI and cloud adoption (AWS), and partnering with product, security and IT to deliver omnichannel, AI-enabled customer offerings. My experience spans telecom, energy and utilities, with hands-on delivery of migration, transformation and GTM initiatives including marketplace listings and partner-led managed services.
Experience
Work history, roles, and key accomplishments
Senior Customer Solutions Manager
Amazon Web Services
Jan 2023 - Present (3 years 2 months)
Senior CS lead for top Nordics and Baltics telecom accounts owning >$50M ARR; drive renewals, expansion and transformation programs while running executive QBRs/SteerCos to align on roadmap, investment and ROI.
Owned $15M+ ARR across 10 strategic Nordic accounts, achieving 124% NRR, 0% churn and ~30% YoY ARR growth; built and led a 10-person CSM team and drove large-scale RPA adoption with C-suite stakeholders.
Technical Presales Manager
Qvantel
Jan 2017 - Jan 2019 (2 years)
Led bid management for multi-million-dollar global telecom opportunities and delivered technical pre-sales workshops across EMEA and APAC while driving vendor selection and partnerships for CRM/BSS/OSS bundles.
Assistant Vice President
Sonata Software
Jan 2016 - Jan 2017 (1 year)
Headed ALM practice with $20M+ P&L and 500-member organization, launched a Digital Innovation Lab showcasing blockchain, mobile, analytics, AI and cloud capabilities to drive new business.
Head of System Engineering
Sonim Technologies
Jan 2013 - Jan 2016 (3 years)
Led senior architects delivering solutions for Tier-1 CSPs in North America and owned product innovation, system management and customer experience initiatives.
Product Manager
Fortuna Technologies
Owned product management responsibilities including feature definition, customer engagement and delivery coordination.
Product Manager
Novell Software
Managed product initiatives for software offerings, driving roadmap decisions and cross-functional delivery.
Lead Engineer
Senior engineering role contributing to telecommunications product development and delivery across applied projects.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Bangalore
Executive Education Program, Strategic Leadership
Completed the Strategic Leadership Program at IIM Bangalore focusing on executive leadership and strategy.
Symbiosis International University
Executive Master of Business Administration, Marketing & HR
Executive MBA with a focus on Marketing and Human Resources.
University of Mysore
Bachelor of Science, Computer Science
Bachelor's degree in Computer Science covering core computer science fundamentals and software development.
Tech stack
Software and tools used professionally
Availability
Location
FinlandAuthorized to work in
Job categories
Skills
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