Ayma Shakeel
@aymashakeel
Data-driven Product Manager scaling B2B SaaS platforms with GenAI and roadmap delivery.
FinlandWhat I'm looking for
I’m an outcome-driven Product Manager with 6+ years of experience building and scaling B2B SaaS products in complex, data-rich enterprise environments. I translate customer and stakeholder needs into product vision and strategy, and I own the full lifecycle from discovery to roadmap delivery.
At S&P Global, I defined and drove product vision for Agile & Portfolio Tools and scaled Aha! adoption by 57%. I also led GenAI integration as a core product initiative—rolling out GenAI assistants across the platform and cutting support ticket volume by 40%—while delivering Jira & Confluence cloud migration improvements in uptime, security, and GenAI-powered reporting automation that reduced manual reporting time by 30%.
Previously, as a Product / Business Analyst, I bridged stakeholders and engineering across 7+ enterprise tools, maintaining 95%+ SLA compliance and boosting efficiency by 30% through tool migration discovery and onboarding. Earlier in my career, I leveraged SQL and analytics in Technical Support to reduce resolution time by 25%, and I built scalable web applications as a Software Engineer using Angular and .NET—grounding my builder’s mindset in both customer empathy and technical rigor.
Experience
Work history, roles, and key accomplishments
Defined and drove product vision and strategy for S&P Global's Agile & Portfolio Tools platform, including scaling Aha! adoption by 57%. Led GenAI integration and owned end-to-end roadmaps for Jira & Confluence cloud migration and Lean Portfolio Management MVP delivery.
Acted as a bridge between business stakeholders and engineering teams across multiple enterprise B2B SaaS tools, maintaining 95%+ SLA compliance while gathering requirements that shaped tool strategy. Led discovery and onboarding for tool migration and developed self-service user guides and tutorials to reduce support dependency.
Served as a bridge between business stakeholders and engineering teams across multiple enterprise B2B SaaS tools, maintaining 95%+ SLA compliance while gathering requirements. Led tool migration onboarding and built self-service documentation to reduce support dependency.
Used SQL and analytics to resolve root-cause software issues and reduce average resolution time by 25%. Partnered with Product and Engineering to prioritize bug fixes and enhancements based on customer feedback and case volume trends.
Used SQL and analytics to resolve root-cause software issues, reducing average resolution time by 25%. Partnered with product and engineering to prioritize bug fixes and enhancements based on customer feedback and case volume trends.
Provided customer-facing technical support for software and hardware issues for a global client base while meeting and exceeding performance KPIs. Partnered with product teams to surface customer-driven feature requests and pain points from frontline support.
Provided customer-facing technical support for a global client base by resolving software and hardware issues while meeting performance KPI targets. Collected customer-driven feature requests and pain points and surfaced them to Product teams.
Software Engineer
CareCloud
Oct 2019 - Aug 2020 (10 months)
Designed scalable web applications using Angular and .NET and optimized stored procedures to accelerate data retrieval and improve system performance. Focused on performance improvements across backend data access.
Education
Degrees, certifications, and relevant coursework
LUT University
Master of Science, Software Product Management and Business
2026 -
Pursuing a Master’s in Software Product Management and Business through a hybrid program for working professionals.
University of Engineering and Technology, Taxila
Bachelor of Science, Software Engineering
2015 - 2019
Grade: CGPA 3.49 / 4.0
Completed a Bachelor’s degree in Software Engineering, achieving a CGPA of 3.49/4.0.
Tech stack
Software and tools used professionally
Availability
Location
FinlandAuthorized to work in
Job categories
Skills
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