Open to opportunities

Sujal Shahi

@sujalshahi

Message

I manage Airbnb stays and resolve customer needs across hospitality and telecalling.

India

Message

What I'm looking for

I'm seeking a dynamic customer-facing role where I can use my communication, problem-solving, and service skills, work collaboratively with diverse people, and adapt to new challenges.

I own and operate an independent Airbnb property, managing listings, dynamic pricing, guest communication, check-ins, cleaning coordination, and property finances to deliver consistently high guest experiences.

Previously, I handled high volumes of customer calls at PP Enterprises and Go FlySmart, resolving complaints, updating customer records, and supporting customers with clear, helpful service. I also helped train new employees on customer management policies and was recognised for handling the highest number of calls and queries.

Experience

Work history, roles, and key accomplishments

Current

Airbnb Host & Property Owner

Current

Self Employed

Jul 2025 - Present (1 year 1 month)

Independently own and manage a short-stay rental property, overseeing all operations including listing management, guest communication, pricing strategy, and check-in/check-out coordination. Managed dynamic pricing and handled end-to-end guest experience, resolving issues promptly to ensure satisfaction.

Customer Service Customer Engagement Complaint Handling Time Management Fast Learner Ability To Work Under Pressure Property Management Pricing Strategy Guest Communication

Tele Caller

Go FlySmart

Apr 2024 - May 2025 (1 year 1 month)

Displayed outstanding personal presentation and customer service in a customer-facing role. Resolved customer queries using active listening and problem-solving skills, and verified and updated customer information in company databases.

Customer Service Customer Engagement Complaint Handling Problem Solving Active Listening Data Entry

Tele Caller (UK)

PP Enterprises

Feb 2023 - Mar 2024 (1 year 1 month)

Handled high volumes of inbound and outbound customer calls, resolving complaints calmly and delivering smart, customer-first solutions. Dealt with complex customer complaints professionally and politely, and helped train new employees on customer management policies.

Customer Service Customer Engagement Complaint Handling Problem Solving Training Active Listening