AMAmîshâ Mâllîck
@amishamallick
Customer-focused hospitality professional skilled in guest relations.
IndiaWhat I'm looking for
I am a resourceful problem solver with strong customer-facing experience in hospitality and contact center environments.
I have worked as a Voice Advisor at Reliance SMSL Limited and as a Guest Relation Facilitator at Radission BLU Hotels GRT Chennai, developing calmness under pressure and effective customer assistance.
I hold a bachelor's degree from Netaji Subhas Open University and have completed training including a Basic Computer Course from CSC Academy and air-hostess training at Frankfinn Institute.
I bring intermediate Amadeus knowledge, strong problem-solving abilities, flexibility, and a passion for continuous learning; I enjoy reading fiction, cooking, and social interaction outside work.
Experience
Work history, roles, and key accomplishments
Voice Advisor
Relience SMSL Limited
Aug 2023 - Present (2 years 5 months)
Provided voice-based customer support and problem resolution, maintaining composure in stressful situations and assisting diverse customer inquiries to improve satisfaction.
Guest Relation Facilitator
Radisson BLU Hotels GRT Chennai
Apr 2022 - Sep 2022 (5 months)
Managed guest relations and front-desk interactions, resolved guest issues promptly, and supported hospitality operations to enhance guest experience during stay.
Education
Degrees, certifications, and relevant coursework
Netaji Subhas Open University
Master of Arts, Bengali
2025 - 2027
Pursuing a Master of Arts in Bengali (honours) from January 2025 to 2027.
NUNetaji Subhas Open University
Bachelor Degree, Bengali Honours
2021 - 2024
Grade: 8.9
Activities and societies: bengali honours
Pursued a bachelor's degree at Netaji Subhas Open University from 2021 to 2024.
Jadavpur Adarsha Balika Sikshayatan
W.B.C.H.S.E, Higher Secondary (unspecified)
2018 - 2019
Grade: C
Completed West Bengal Council of Higher Secondary Education (W.B.C.H.S.E) level studies in 2019.
Jadavpur Adarsha Balika Sikshayatan
W.B.B.S.E, Secondary (unspecified)
2016 - 2017
Grade: B
Completed West Bengal Board of Secondary Education (W.B.B.S.E) level studies in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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