Tanzeel Ahmad

I’m a customer-focused Customer Experience & Operations professional with 3 years of experience in customer relations, support, and IT operations. I take pride in delivering exceptional guest experiences, resolving issues efficiently, and keeping service quality high from inquiry to post-stay follow-up.

In my remote Customer Relations & Support roles, I served as the primary point of contact for guests across Airbnb and other vacation rental platforms. I handled pre-booking inquiries, resolved guest complaints and service issues promptly, and coordinated with housekeeping and maintenance to ensure smooth stays while maintaining strong satisfaction and positive reviews.

Alongside customer operations, I’ve built technical strength in GPS & network operations—managing activation/deactivation of GPS tracking devices, SIM management, diagnostics, and network monitoring. I also coordinated customer-facing operational continuity through booking management, property operations, CRM tools, and cross-team communication to keep experiences reliable and on track.