Looking for a job

neha sharma

@nehasharma38

Message

I manage UK serviced accommodation reservations, guest communication, OTA operations, and remote property support.

India

Message

What I'm looking for

I'm looking for a remote short-term rental operations, reservations, or guest experience role where I can own guest communication, OTA workflows, property coordination, and fast-moving operational issues for serviced accommodation clients.

I've supported UK-based serviced accommodation clients remotely since 2020, managing guest communication from enquiry through post-stay. I handle reservations, amendments, extensions, cancellations, check-in and check-out queries, complaints, and escalations across Airbnb and Booking.com.

I coordinate cleaners, maintenance teams, suppliers, and contractors while using Smoobu, Hostify, PriceLabs, Turno, and ChargeAutomation to support property operations, pricing, and pre-arrival processes. My earlier travel and administration roles strengthened my booking, supplier coordination, documentation, and customer-service experience.

Experience

Work history, roles, and key accomplishments

Current

Remote STR Operations & Guest Support Specialist

Current

International / UK-based serviced accommodation clients

Jan 2020 - Present (6 years 8 months)

Provide day-to-day guest support for international clients, primarily UK-based serviced accommodation clients, handling enquiries across email, messaging and booking platforms. Manage booking enquiries, reservation changes, extensions, cancellations, check-in/check-out queries and in-stay guest requests with a strong focus on accuracy and response quality.

Airbnb Booking.Com Smoobu Hostify Pricelabs Turno Charge Automation Guest Communication Reservations OTA Management Complaint Resolution Check in Check out Maintenance Coordination Direct Bookings Operational documentation Remote Operations

Travel Advisor – FIT Operations

Kuoni Tumlare Travels Pvt Ltd

Nov 2017 - Jul 2020 (2 years 8 months)

Assisted international customers and clients with tailored accommodation and land arrangements based on individual requirements. Managed travel enquiries, bookings, amendments and service-related issues with a strong focus on customer satisfaction.

Travel Booking Customer Service Complaint Handling Supplier Coordination Documentation Communication Skills

Administration Manager

Tumlare Software Services Pvt. Ltd.

Oct 2013 - Oct 2017 (4 years)

Managed office operations and administrative support. Coordinated procurement and vendor management, organised domestic and international travel bookings, supported HR onboarding and employee documentation, and maintained operational records and compliance documentation.

Administration Procurement Vendor Management Travel Coordination HR Support Documentation

Sr. Executive Administration

Kwality Dairy Ltd

Jun 2011 - Oct 2013 (2 years 4 months)

Managed front-office operations and customer interactions. Coordinated with vendors and suppliers, assisted management with administrative support, managed documentation and office operations, and supported hiring staff for various roles.

Front Office Customer Interaction Vendor coordination Administrative Support Documentation Recruitment support