Sujal Kumar

I’m an IT Infrastructure Engineer with 4+ years of experience supporting enterprise IT environments across cloud identity, endpoint management, and ITIL-based service operations. I bring hands-on expertise in Azure Active Directory (Entra ID), Active Directory, Microsoft 365, ServiceNow, Microsoft Intune, JAMF Pro, IBM BigFix, Windows administration, and PowerShell automation.

I’ve developed and maintained ITIL-based support processes for 2,000+ enterprise users, consistently achieving 95%+ SLA compliance. I handle identity and access management with RBAC, MFA, Conditional Access, SSO, and Azure AD Connect, and I strengthen operations by optimizing ServiceNow workflows for P1/P2 incident handling and reducing Mean Time to Resolution (MTTR).

I also focus on secure, reliable endpoint services—building endpoint administration with Microsoft Intune, JAMF Pro, IBM BigFix, SCCM, and Group Policy for Windows and macOS. Through automation (including PowerShell), patch management, compliance monitoring, encryption, antivirus, and vulnerability remediation, I improve incident stability using Root Cause Analysis (RCA), documentation, and knowledge base improvements, while coordinating cross-functional teams during major incidents.