Kavya Krishnamurthy
@kavyakrishnamurthy
I manage reliable Azure infrastructure, access security, and production operations.
IndiaWhat I'm looking for
I've managed Azure production environments at Brillio, administering Virtual Machines, Storage Accounts, and VNets while sustaining 99% SLA compliance. I resolve 20+ infrastructure incidents weekly using Azure Monitor and Log Analytics.
My work spans Microsoft Entra ID governance, RBAC, user provisioning, Microsoft 365 administration, and ITIL-based incident management. I focus on root-cause analysis and preventive fixes that reduce recurring incidents and protect enterprise access.
Before Azure infrastructure engineering, I supported enterprise users and customers at Ethos Life, Capgemini, and Tech Mahindra, consistently meeting SLA targets while handling technical escalations and production issues.
Experience
Work history, roles, and key accomplishments
Senior Infrastructure Engineer
Brillio
Feb 2026 - Aug 2026 (6 months)
Administered Azure IaaS resources including Virtual Machines, Storage Accounts, and VNets, sustaining 99% SLA compliance. Drove root cause analysis using Azure Monitor and Log Analytics, resolving 20+ infrastructure incidents weekly.
Client Experience Associate
Ethos Life
Apr 2025 - Jan 2026 (9 months)
Diagnosed and resolved account access and authentication issues for enterprise clients, closing 30+ cases daily while maintaining SLA compliance. Partnered with engineering teams to root-cause production issues and drove process improvements.
Analyst
Capgemini
May 2024 - Jan 2025 (8 months)
Delivered Azure and Microsoft 365 support to enterprise users, sustaining SLA adherence and executing user provisioning and RBAC requests. Maintained Azure production uptime by tracking resource health and escalating incidents.
Escalation Team Supervisor
Tech Mahindra
Jun 2023 - Jan 2024 (7 months)
Led technical triage and resolution of critical customer escalations, consistently meeting SLA targets. Coached team members on incident-handling techniques and directed oversight of 30+ escalation cases weekly.
Education
Degrees, certifications, and relevant coursework
Cambridge Institute of Technology
Bachelor of Engineering, Information Science and Engineering
2019 - 2023
Pursued a Bachelor of Engineering in Information Science and Engineering, gaining a strong foundation in computing and information systems.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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