SASufayan Ali
@sufayanali
Customer service advisor with a strong background in law and operations.
ZimbabweWhat I'm looking for
I'm a dedicated customer service advisor with a proven track record in providing efficient support across various channels. Currently, I work at Foundever, where I excel in resolving customer issues and maintaining high satisfaction levels. My experience in operations has equipped me with strong administrative skills, ensuring smooth daily operations and effective communication with diverse stakeholders.
Previously, I served as a legal advisor at Irwin Mitchell LLP, where I provided expert advice on corporate and employment law, managed a varied caseload, and drafted essential legal documents. My voluntary role as a director at Survivor Alliance UK CIC has further honed my leadership skills, allowing me to oversee organizational compliance and facilitate impactful initiatives.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Foundever (formerly Sitel)
Jan 2023 - Present (2 years 6 months)
Provided fast, efficient customer support via phone, email, and chat. Resolved issues and complaints to maintain high satisfaction and met key KPIs including call time and resolution rate.
Operations Assistant
Stepping Stones
Jan 2022 - Present (3 years 6 months)
Managed HR duties, including employee wellbeing, progression, and monthly meetings. Assisted with health & safety procedures, visitor management, and safeguarding protocols.
Legal Advisor
Irwin Mitchell LLP
Jan 2021 - Present (4 years 6 months)
Advised personal and business clients on corporate, employment, property, and commercial law. Handled cases involving dismissal, contracts, and settlement agreements, drafting legal documents and managing a busy caseload.
Instructor
Sparkhill Martial Arts Academy
Led classes for both adults and children, creating lesson plans and monitoring attendance and progression. Assisted with various initiatives, including helping at-risk youths and promoting mental health positivity.
Director
Survivor Alliance UK CIC
Overseeing SA's director and ensuring alignment with by-laws and vision. Assisted the UK counterpart in its transfer to a registered charity and held the first world congress of survivor leaders.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Wolverhampton
LLB Law Hons, Law
Grade: 2:1
Studied a comprehensive law curriculum, gaining strong analytical skills through extra modules in business. Achieved a 2:1 classification.
Cadbury Sixth Form College
A-Levels, Multiple Subjects
Grade: A*-C
Completed A-Levels at Cadbury Sixth Form College, achieving grades from A* to C. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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