Suem Aka

I am a results-driven and empathetic Sales and Customer Service Officer with over 6 years of experience in conflict resolution, problem-solving, and cultivating positive customer relationships. My expertise lies in delivering outstanding customer experiences that drive satisfaction and loyalty. I have a proven track record of exceeding customer expectations through excellent communication, multitasking, and adaptability in fast-paced environments.

In my recent role as a Sales and Customer Service Officer at Setraco, I maintained a customer satisfaction rate of 98% by delivering exceptional service via phone, email, and live chat. I handled both inbound and outbound calls to resolve inquiries, promote new services, and retain customers. My ability to resolve customer complaints with empathy and efficiency resulted in a remarkable 99% conflict resolution rate. Prior to that, I worked as a Customer Service Representative at Zeevou, where I responded to inquiries and provided prompt solutions, enhancing customer loyalty and identifying upselling opportunities.