EO
Open to opportunities

Elizabeth Odeh

@elizabethodeh

Experienced Customer Service Representative with a proven track record.

Nigeria
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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an experienced Customer Service Representative with a strong background in fast-paced environments. Over the years, I have honed my skills in resolving customer issues efficiently while maintaining high levels of satisfaction. My ability to multitask and work well under pressure has been key to my success in this field.

In my previous role as a Customer Support Specialist at Zeecrest Vantage Limited, I managed over 450 inbound and outbound calls daily, assisting customers with product information and troubleshooting. I also provided training to new representatives and analyzed customer feedback to drive improvements. My commitment to exceptional service was further demonstrated during my time at Tedcity Nigeria Limited, where I consistently exceeded performance targets.

Experience

Work history, roles, and key accomplishments

ZL

Customer Support Specialist

Zeecrest Vantage Limited

Jan 2022 - Nov 2024 (2 years 10 months)

Managed over 450 inbound and outbound calls daily, assisting customers with product information, troubleshooting, and technical support. Resolved billing inquiries, processed refunds, and provided training to new representatives while analyzing customer feedback for improvements.

Education

Degrees, certifications, and relevant coursework

Elizabeth hasn't added their education

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Tech stack

Software and tools used professionally

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Elizabeth Odeh - Customer Support Specialist - Zeecrest Vantage Limited | Himalayas