Suchetana Shome
@suchetanashome
Senior Business & Data Analyst translating SaaS revenue and CX data into actionable, executive-ready insights.
IndiaWhat I'm looking for
I’m a results-driven Senior Business & Data Analyst with 13 years of corporate experience, including 5 years specializing in Revenue Operations analytics and 8 years in Order-to-Cash (O2C) processes. I focus on turning complex data into clear, actionable insights for business leaders.
I’ve delivered executive-level reporting through Power BI dashboards and QBR decks, and I analyze customer sentiment trends across NPS, CSAT, and Voice of Customer (VoC). At Vertex Inc., I tracked churn and downsell patterns to identify customers at risk and recommend improvements for retention.
At Oracle India Pvt. Ltd., I architected and maintained Oracle Analytics Cloud (OAC) visualizations for APAC SaaS renewals, improving forecast accuracy and reducing manual reporting. I also led BI migrations from legacy Excel into OAC dashboards, standardizing templates across business units, and served as an O2C subject matter expert to streamline complex cloud billing and escalation workflows.
Experience
Work history, roles, and key accomplishments
Senior Data Analyst (CX)
Vertex Inc.
Jan 2025 - Sep 2025 (8 months)
Delivered executive-level CX insights through Power BI dashboards and QBR decks to enable data-driven strategic decisions. Analyzed NPS, CSAT, and VoC survey trends to identify improvement areas and assess churn/downsell risk for customer retention.
Architected and maintained Oracle Analytics Cloud (OAC) visualizations for APAC SaaS renewals operations, reducing manual reporting time and improving forecast accuracy. Supported forecast submissions and ad-hoc budget/opportunity tracking and led the transition of renewals forecast tracking into OAC dashboards.
Led migration of legacy Excel-based reports to OAC visualizations, eliminating manual processes and improving data accessibility for business stakeholders. Designed reusable OAC dashboard templates to standardize reporting across business units and reduce ad-hoc data requests.
Resolved cloud usage escalations and non-standard UCM billing scenarios for enterprise customers while maintaining high customer satisfaction across complex O2C cases. Streamlined cloud billing processes with product and operations teams to reduce resolution cycle time, improve case throughput, and maintained O2C process documentation.
Processed high-volume deals and claims with accuracy, managing query resolution and escalation handling for enterprise accounts. Recognized with a Senior VP award for exceptional operational contribution in FY2014.
Education
Degrees, certifications, and relevant coursework
Integrated Program in Business Analytics (IPBA)
Integrated Program in Business Analytics (IPBA), Business Analytics
2022 - 2023
Completed an Integrated Program in Business Analytics (IPBA) focused on statistical modelling, machine learning, and business analytics over 10 months.
West Bengal University of Technology
Bachelor of Computer Applications (B.C.A.), Computer Applications
2005 - 2008
Completed a Bachelor of Computer Applications (B.C.A.) degree from West Bengal University of Technology from 2005 to 2008.
Availability
Location
IndiaAuthorized to work in
Job categories
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