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SRUTHY J NAIR

@sruthyjnair

Data & analytics professional skilled in SQL, BI tools, and Zoho, delivering insights, dashboards, and operational improvements.

India

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What I'm looking for

Looking for a Senior Data Analyst role to apply my SQL, BI, and Zoho/CRM skills in delivering insights, dashboards, and process improvements. Interested in data-driven projects, optimizing operations, and contributing to strategic business decisions in a collaborative environment.

I am a business and analytics professional with strong expertise in SQL, BI tools (Power BI, Looker, Domo, MicroStrategy, Zoho Analytics), and Zoho SaaS/CRM products. I have experience translating business requirements into actionable insights, dashboards, and reports to improve operational efficiency and support strategic decision-making.

I have worked across client-facing roles and internal operations, including customer success management and data analysis, handling multiple projects simultaneously. My experience spans data collection, cleaning, analysis, KPI tracking, reporting, and automating dashboards to drive business intelligence initiatives.

I am passionate about leveraging data to solve business problems, optimize processes, and enhance decision-making. With a background in finance, systems, and operations, I combine analytical expertise with practical experience in managing teams, client engagement, and process improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

OHO Solutions

Jun 2024 - Present (1 year 7 months)

Managed client relationships by implementing and configuring Zoho products, creating dashboards and reports to deliver actionable insights. Monitored KPIs, improved adoption and operational efficiency, advised on process improvements, and ensured accurate, reliable analytics to drive client satisfaction, optimize workflows, and support strategic business decisions.

Data Analyst

Squareshift Technologies

Jul 2022 - Jun 2024 (1 year 11 months)

Collected, cleaned, analyzed data from multiple sources using SQL and BI tools. Developed interactive dashboards and reports, identified trends, patterns, anomalies, performed data validation, and automated reporting processes to improve efficiency. Provided actionable insights to stakeholders and supported management decisions, enabling data-driven business outcomes and operational improvements.

Department Manager

Reliance Trends

Dec 2019 - May 2021 (1 year 5 months)

Managed day-to-day store operations with SAP exposure for sales, inventory, and reporting. Monitored KPIs, sales, and operational metrics, implemented policies to standardize processes, optimized resource allocation, and prepared performance reports for leadership. Recruited, trained, and evaluated staff while leveraging data to improve efficiency, enhance customer experience, and achieve goals.