Kalyani Bahaley

Managed the Data Engineering portfolio, overseeing project execution, sprint planning, and backlog refinement to drive timely deliverables. Led the design and implementation of data pipelines and metrics for Private Label Cloud Customers, enabling deployment across 5+ customer realms and expanding reach.

Spearheaded the CSAT (Customer Satisfaction) improvement initiative for the support team, conducting in-depth data analysis to identify performance gaps, leading to targeted process improvements and engineer training by CET leadership, resulting in a 15% increase in CSAT scores. Led a team of five analysts to transform manual reporting processes, utilizing Oracle Analytics Cloud and data warehouse

Orchestrated cross-functional collaboration between Data Engineering and BI teams to automate 70% of customer support KPIs in a quarter, significantly reducing manual work and ensuring data accuracy. Optimized backlog management for customer support by designing a forecasting model that integrated ticketing data, engineer availability, and closure rates, driving a 10% backlog reduction over two qu

Led the reporting and metrics program for the cloud provisioning team, helping uncover delays and issues in provisioning orders to drive improvements. Automated dashboards in Oracle Analytics Cloud, reducing manual reporting efforts by 60%.

Resolved data issues in MSBI reporting, managed incident resolution, and implemented new features in SSIS to enhance functionality. Ensured data integrity in SQL Server reports.

Completed a Bachelor of Engineering in Information Technology, focusing on various aspects of technology and engineering principles. Developed a strong foundation in programming, data structures, and systems analysis, preparing for a career in technology and data management.