Success Orovwotu
@successorovwotu
Customer-focused Virtual Assistant and Customer Success professional.
NigeriaWhat I'm looking for
I am a highly skilled Customer Care Representative and Virtual Assistant with over five years of experience delivering exceptional customer support, administrative assistance, and remote coordination. I have a proven track record of improving retention, driving upsell revenue, and managing large client and student cohorts through proactive account management and tailored success plans.
I excel at scheduling, CRM use, data entry, content proofreading, and cross-functional collaboration, having increased customer retention by 35%, boosted student engagement by 40%, and resolved the majority of client issues within 24 hours. I bring strong communication, organization, and problem-solving skills to support business growth and client satisfaction.
Experience
Work history, roles, and key accomplishments
Virtual Assistant / Customer Success Rep
Rethink Media
Mar 2024 - Feb 2025 (11 months)
Managed email, scheduling, and digital assets while executing account management that increased customer retention by 35% and drove a 20% revenue uplift from upsell/cross-sell initiatives.
Customer Success Manager
Joint Professional Training and Support
Jan 2022 - Present (4 years 1 month)
Designed and implemented a student success program that improved engagement and retention by 40% and achieved a 90% student satisfaction rate through targeted support and regular check-ins.
Customer Success
Coyle Stars Schools
Jan 2021 - Present (5 years 1 month)
Handled inquiries, registrations, and billing while resolving student and parent concerns and maintaining accurate student records to support school operations.
Customer Success
Outcess
Jan 2019 - Present (7 years 1 month)
Managed high-volume inbound/outbound calls, resolved customer complaints with timely solutions, and maintained accurate customer information using appropriate tools.
Education
Degrees, certifications, and relevant coursework
Joint Professional Training and Support
Master's, Educational Planning and Management
Completed a Masters-level program in Educational Planning and Management through Joint Professional Training and Support in 2022.
NCNational Youth Service Corps
Service Year, National Service
2019 - 2019
Served in the National Youth Service Corps (NYSC) in 2019 as part of the mandatory national service program.
OUOlabisi Onabanjo University
Bachelor of Science, Biology
2013 - 2017
Completed a Bachelor of Science in Biology at Olabisi Onabanjo University, focusing on biological principles and laboratory coursework.
Availability
Location
NigeriaAuthorized to work in
Job categories
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