RACHEL NDIDIGWE
@rachelndidigwe
Customer service and virtual assistant expert delivering precise administrative support and client success.
NigeriaWhat I'm looking for
I am a results-driven Virtual Assistant and Customer Service professional with experience supporting global clients, managing calendars, handling client inquiries across chat, email and ticketing systems, and maintaining CRM records. I consistently achieve high client satisfaction through organized administrative support, accurate data entry, and proactive onboarding and project tracking.
My background includes roles as a Client Success Specialist and Call Centre Agent where I conducted research for insurance and medical record projects, processed invoices, and coordinated virtual meetings for international teams. I bring strong communication, multitasking, and problem-solving skills, and I am eager to contribute my technical proficiency and client-focused approach to a collaborative virtual team.
Experience
Work history, roles, and key accomplishments
Client Success Specialist
Pegasus
Jan 2023 - Present (3 years 1 month)
Responded to client inquiries via chat, email, and ticketing systems achieving a 98% satisfaction rate; managed calendars, processed invoices, and supported client onboarding and product walkthroughs.
Administrative Virtual Assistant
CRConsulting
Jan 2021 - Jan 2023 (2 years)
Provided administrative support to executives including email and document management, organized travel and virtual meetings, and maintained spreadsheets, reports, and presentations.
Call Centre Agent
OutsourceGlobal
Jan 2018 - Jan 2021 (3 years)
Researched contact information for medical facilities, assisted clients in uploading medical records (EMR), and liaised with health organisations to support US/UK citizens' disability benefit cases.
Education
Degrees, certifications, and relevant coursework
Federal College of Dental Technology and Therapy
Higher National Diploma, Dental Technology
2013 - 2018
Completed a Higher National Diploma in Dental Technology with focus on dental laboratory techniques and allied clinical support.
Availability
Location
NigeriaAuthorized to work in
Job categories
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